Escalade Dental Specialist Center
According to our open methodology, this clinic scored 72.8/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #4 of 27 ranked clinics · Last checked: 25 September 2026
72.8/100
Positions by Rating Profile
- Overall Transparency & Trust#472.8/100
- Best for Expats#473.8/100
- Best for Dental Implants#471.5/100
- Best for Emergency Dental Care#281.8/100
- Best Price Transparency#1048.3/100
- Best English-speaking Clinics#477.5/100
- Best for Families / Children#381.8/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Lists oral surgery/wisdom tooth extraction/implants but no anaesthesia method described.
Summary
Escalade Dental Specialist Center has operated in central Jakarta's Kuningan business district since 2008. The clinic moved to its current premises in Satrio Tower and focuses on specialist-led dental care covering prosthodontics, orthodontics, endodontics, oral surgery, pediatric dentistry, general dentistry, and esthetic procedures. The founding dentist, drg. Astrid Khatalia, Sp.Pros, is a licensed prosthodontics specialist, and the clinic's website names eleven further dentists, among them orthodontists, periodontists, endodontists, a pediatric dentist and a second prosthodontist.
Two premises have been cited in different sources: Menara Prima 2nd fl., Lingkar Mega Kuningan Kav.6.2 (older address cited on WhatClinic) and Satrio Tower 13th Floor, Kav C4, Prof. DR. Satrio (current per clinic website and Waze map). The Satrio Tower address is treated as current. Phone 021-5794-7792 appears in expat directories; WhatsApp +62 878 7513 8040 published on the official website. No public price list found. Google Maps rating not accessible via a copy sources. The KKI public search requires CAPTCHA completion; no STR numbers were retrievable via automated lookup.
Strengths
- Information Transparency: 18 of 20 points.
- Reputation & Reviews: 19 of 20 points.
- Medical Infrastructure: 15 of 15 points.
- Communication & Service: 8.5 of 10 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
18 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed The clinic's website names twelve dentists, led by the founder, drg. Astrid Khatalia, Sp.Pros. [escalade-dental-specialist-center-jakarta-deepen-16] [s2] | 3/3 |
| ✓ | Dentist specializations listed The website's dentists page gives each dentist's specialty: prosthodontics, orthodontics, periodontics, endodontics, pediatric or general dentistry. [escalade-dental-specialist-center-jakarta-deepen-16] [s2] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published General dentistry, esthetic dentistry, orthodontics (braces, Invisalign), prosthodontics (crowns, bridges, dentures), pediatrics, emergency care [s1] | 3/3 |
| ✓ | Clear contact details Phone 021-5794-7792, WhatsApp +62 878 7513 8040, Instagram @escaladedental on official site; email [email protected] cited in directory [s1] [s3] | 2/2 |
| ✓ | English website version [escalade-dental-specialist-center-jakarta-deepen-3] | 2/2 |
| ✓ | Address and map published Satrio Tower address confirmed on official site and Waze map listing [s1] [s4] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published No price list found on official website or WhatClinic listing [s1] [s2] | 0/3 |
| ✗ | Cleaning price listed [escalade-dental-specialist-center-jakarta-deepen] | 0/2 |
| ✗ | Filling price listed [escalade-dental-specialist-center-jakarta-deepen-4] | 0/2 |
| ✗ | Crown price listed [escalade-dental-specialist-center-jakarta-deepen-5] | 0/2 |
| ✗ | Implant price listed [escalade-dental-specialist-center-jakarta-deepen-6] | 0/2 |
| ✗ | Consultation price listed [escalade-dental-specialist-center-jakarta-deepen-7] | 0/2 |
| ✗ | X-ray / imaging price listed [escalade-dental-specialist-center-jakarta-deepen-8] | 0/2 |
Reputation & Reviews
19 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-09-25 [escalade-dental-specialist-center-jakarta-deepen-13] | 6/6 |
| ◐ | Google review volume as of 2026-09-25 [escalade-dental-specialist-center-jakarta-deepen-14] | 2.5/3 |
| ✓ | Review recency [escalade-dental-specialist-center-jakarta-refresh] | 3/3 |
| ✓ | Clinic responds to reviews Owner replied the same day (2025-03-18) to a 1-star Google review about a 45-minute wait, with an apology [escalade-dental-specialist-center-jakarta-deepen-2] | 2/2 |
| ✓ | No recurring complaints Single WhatClinic verified review (4.4/5) describes services positively; no complaint pattern identified [s2] | 2/2 |
| ✓ | No suspicious review patterns Only one verified review available; no suspicious pattern [s2] | 2/2 |
| ✓ | Active Facebook presence Facebook page found at facebook.com/p/ESCALADE-Dental-Care-Specialist-100076028378179/ [s4] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing: TripAdvisor's own search for the clinic's name, with and without the city, returns no such clinic (checked 2026-10-01). [escalade-dental-specialist-center-jakarta-deepen-17] | 0/0.5 |
| ✓ | Other review platforms WhatClinic listing with ServiceScore 7.1 from 29 interactions; also listed on Lokadok and Konsula [s2] | 0.5/0.5 |
Medical Infrastructure
15 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray [escalade-dental-specialist-center-jakarta-deepen-9] | 2/2 |
| ✓ | CBCT (3D imaging) [escalade-dental-specialist-center-jakarta-deepen-10] | 2/2 |
| ✓ | Implantology Dental implants listed among services on WhatClinic [s2] | 2/2 |
| ✓ | Orthodontics Damon braces, ceramic braces, metal braces, Invisalign, retainers listed on official site; named orthodontists on staff [s1] | 2/2 |
| ✓ | Oral surgery drg. Dicky Firmansyah SpBM (Oral Surgery) listed as staff; oral surgery documented [s2] | 2/2 |
| ✓ | Pediatric dentistry drg. Tri Julianti SpKGA (pediatric dentist) listed; KIDS program documented [s2] | 1.5/1.5 |
| ✓ | Emergency care Emergency dental care listed as service on WhatClinic [s2] | 1.5/1.5 |
| ✓ | Works with international patients Recommended in multiple expat guides for Jakarta; clinic included in What's New Indonesia expat directory [s3] | 2/2 |
Communication & Service
8.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp +62 878 7513 8040 published on official site [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [escalade-dental-specialist-center-jakarta-deepen-11] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible The booking page lets the patient choose a specialist and request an appointment slot [escalade-dental-specialist-center-jakarta-deepen-15] | 1.5/1.5 |
| ✓ | Clear service explanations Services grouped by category and described on official site [s1] | 1/1 |
| ✓ | Convenient opening hours Mon-Fri 9:00-19:00, Sat 9:00-17:00 per What's New Indonesia directory [s3] | 1.5/1.5 |
AI & Search Visibility
5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Indonesia", "English speaking dentist Indonesia", "dental implants Indonesia", "emergency dentist Indonesia", "Indonesia dental clinic for expats".
| ✓ | Mentioned for: best dentist Indonesia Appears in top results for the five canonical city queries; listed in Indonesia Expat article on top Jakarta dentists [s5] | 1/1 |
| ✓ | Mentioned for: English speaking dentist Indonesia Featured in What's New Indonesia expat dental guide [s5] | 1/1 |
| ✗ | Mentioned for: dental implants Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: emergency dentist Indonesia [s5] | 0/1 |
| ✓ | Mentioned for: Indonesia dental clinic for expats Specifically recommended for expats in Jakarta in multiple expat directories [s5] | 1/1 |
| ✗ | Structured data on website [escalade-dental-specialist-center-jakarta-deepen-12] | 0/1.5 |
| ✓ | Google indexing quality Clinic pages rank in Jakarta dental searches and appear in directory listings consistently [s5] | 2/2 |
| ✗ | Dedicated service pages Treatments are presented on one /services page, with a separate /kids page; no further treatment pages are linked or in the sitemap. [escalade-dental-specialist-center-jakarta-site] [escalade-dental-specialist-center-jakarta-site-2] | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & PDGI membership (e-Sertifikasi)
| Dentist | Specialization | PDGI e-Sertifikasi | Notes |
|---|---|---|---|
| drg. Astrid Khatalia, Sp.Pros [s1] [s2] [escalade-dental-specialist-center-jakarta-doclic] | Prosthodontics (founder) | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Novita Chicha Sartika, Sp.KG [s2] [escalade-dental-specialist-center-jakarta-doclic] [escalade-dental-specialist-center-jakarta-doclic-2] | Conservative/Restorative Dentistry (Endodontics) | not verified | — |
| drg. Tri Julianti, Sp.KGA [s2] [escalade-dental-specialist-center-jakarta-doclic] | Pediatric Dentistry | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Dicky Firmansyah, Sp.BM [s2] [escalade-dental-specialist-center-jakarta-doclic] | Oral and Maxillofacial Surgery | not published | — |
| drg. Vanda Dwi Arthadini, Sp.Ort [s2] [escalade-dental-specialist-center-jakarta-doclic] | Orthodontics | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://escaladedental.com/ |
|---|---|
| Phone | +62 21 2168 9095 |
| +62 878 7513 8040 | |
| https://www.facebook.com/p/ESCALADE-Dental-Care-Specialist-100076028378179/ | |
| Google Maps | Map listing |
| Address | Satrio Tower, 13th Floor, Unit B, Jl. Prof. DR. Satrio No. Kav C4, Kuningan Timur, Setiabudi, Jakarta Selatan 12950 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://escaladedental.com/ | official site: clinic name, Satrio Tower address, WhatsApp +62 878 7513 8040, Instagram @escaladedental, service categories (general, esthetic, orthodontic, prosthodontic), drg. Astrid Khatalia Sp.Pros as founder | 2026-09-25 |
| s2 | https://www.whatclinic.com/dentists/indonesia/jakarta/escalade-dent… | WhatClinic ServiceScore 7.1 from 29 interactions, 1 verified review 4.4/5, full specialist staff list (drg. Astrid Khatalia Sp.Pros, drg. Novita Chicha Sartika SpKG, drg. Tri Julianti SpKGA, drg. Dicky Firmansyah SpBM, drg. Vanda Dwi Arthadini SpOrt, drg. Metty Suswanto SpOrth, drg. Maria Davina SpKG), older Menara Prima address, services including implants and emergency | 2026-08-18 |
| s3 | https://www.whatsnewindonesia.com/jakarta/ultimate-guide/service/re… | expat directory listing: Menara Prima address, phone 021-5794-7792, hours Mon-Fri 9-19 / Sat 9-17, established 2008, recommended for expats | 2026-08-18 |
| s4 | https://www.waze.com/live-map/directions/id/daerah-khusus-ibukota-j… | Waze map listing confirming Satrio Tower Kav C4 address and Facebook page link | 2026-08-18 |
| s5 | search:best dentist Jakarta / English speaking dentist Jakarta / dental implants Jakarta / emergency dentist Jakarta / Jakarta dental clinic for expats | AI/search visibility checks 2026-08-18: Escalade Dental appears in multiple Jakarta dental top-list results for the canonical city query; not prominently ranked for implants or emergency-specific queries | 2026-08-18 |
| escalade-dental-specialist-center-jakarta-doclic | https://sertifikasi.pdgi.or.id/cek-dokter-gigi | searched: Dicky Firmansyah — 1 exact result. Detail record: NPA 9222.009966, specialization 'Dokter Gigi Spesialis Bedah Mulut dan Maksilofasial' (matches clinic-listed Sp.BM exactly), membership status 'Tidak Aktif', Cabang field reads 'Dikeluarkan' (expelled from PDGI), No Serkom 009966 03 02 00840, Tanggal Serkom 13-03-2024. Note: PDGI membership is the professional association, not the state STR licence, but this is the only openly searchable nationwide dentist registry and it shows an explicit negative/expelled status for this exact name+specialty match. | 2026-08-25 |
| escalade-dental-specialist-center-jakarta-refresh | https://www.google.com/maps/place/Escalade+Dental+Specialist+Center… | most recent review posted 1 month before 2026-08-25 | 2026-08-25 |
| escalade-dental-specialist-center-jakarta-doclic-2 | https://escaladedental.com/dentists | Own-site dentists page embeds a JSON doctor record (short display name "drg. Chicha, Sp.KG" plus a "fullname" field "drg. Novita Sartika Pardede, Sp.KG") that names this dentist by given name and specialization; "Novita" and "Sartika" match the card's name, "Sp.KG" (Endodontist) matches exactly (read 2026-09-10). | 2026-09-10 |
| escalade-dental-specialist-center-jakarta-deepen | https://escaladedental.com/services/ | Home, services, kids, booking, promo and dentists pages read; the only figure found (Rp 100.000 on /promo/) is a limited-time promotional offer, not a standing price list; no cleaning price. | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-2 | https://www.google.com/maps?cid=3588531065240351801&hl=en | owner replied same-day to a 1-star review about a 45-minute wait (2025-03-18): "I truly regret for what had happened with one of our team today...". | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-3 | https://escaladedental.com/services/ | The site's own content (services, kids, booking, promo, dentists pages) is written in English throughout. | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-4 | https://escaladedental.com/services/ | Same pages read; no filling price. | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-5 | https://escaladedental.com/services/ | Same pages read; no crown price. | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-6 | https://escaladedental.com/services/ | Same pages read; no implant price. | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-7 | https://escaladedental.com/services/ | Same pages read; no consultation price or free-consultation statement. | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-8 | https://escaladedental.com/services/ | Same pages read; no X-ray price (only the equipment itself is described). | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-9 | https://escaladedental.com/services/ | Services page: "3D CBCT, Panoramic, Cephalometric X rays" documented among the clinic's imaging technology. | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-10 | https://escaladedental.com/services/ | Services page: "3D CBCT, Panoramic, Cephalometric X rays" documented; also illustrated with an image captioned "3D CBCT X-Ray". | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-11 | https://escaladedental.com/services/ | The clinic's own site content is written in English throughout (services, kids, booking and promo pages). | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-12 | https://escaladedental.com/ | Six pages read (home, services, kids, booking, promo, dentists); no JSON-LD or microdata of any kind found on any of them. | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-13 | https://www.google.com/maps?cid=3588531065240351801&hl=en | Google listing 2026-09-25: 4.9 from 348 reviews; histogram 5★ 339 / 4★ 5 / 3★ 0 / 2★ 0 / 1★ 4 | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-14 | https://www.google.com/maps?cid=3588531065240351801&hl=en | Google listing 2026-09-25: 348 reviews, rating 4.9; histogram 5★ 339 / 4★ 5 / 3★ 0 / 2★ 0 / 1★ 4 | 2026-09-25 |
| escalade-dental-specialist-center-jakarta-deepen-15 | https://escaladedental.com/booking/ | Page text: "Schedule Your Visit. Please select your preferred specialist and request an available slot" | 2026-09-29 |
| escalade-dental-specialist-center-jakarta-deepen-16 | https://escaladedental.com/dentists/ | Dentists page of the clinic's website (read 2026-09-30) presents twelve dentists by full name and specialty: drg. Astrid Khatalia, Sp.Pros and drg. M. Riyadhianto Amirullah, Sp.Pros (prosthodontists); drg. Andy Satyanegara, drg. Charles Yanuardi and drg. Tinnie Effendy (orthodontists); drg. Astri Sulandari and drg. Edward Dwingadi (periodontists); drg. Novita Sartika Pardede and drg. Maria Davina (endodontists); drg. Pardamean Robby (pediatric dentist); drg. Christina Natalia and drg. Febrianti Djaya Putri (general dentists) | 2026-09-30 |
| escalade-dental-specialist-center-jakarta-deepen-17 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Escalade… | TripAdvisor's own search, read 2026-10-01: "Escalade Dental Specialist Center" returned 12 results and "Escalade Dental Jakarta" returned 12 results; none of them is this clinic or a dental clinic in Jakarta (the matches are other places and businesses, e.g. in Malta, Canada, Japan, France, Tanzania) | 2026-10-01 |
| escalade-dental-specialist-center-jakarta-site | https://escaladedental.com/ | Home page read 2026-10-02: menu with Dentists, Services, Results, News, Promo, KIDS and Book; one services page | 2026-10-02 |
| escalade-dental-specialist-center-jakarta-site-2 | https://escaladedental.com/sitemap-0.xml | Sitemap read 2026-10-02: 19 URLs - /services/, /kids/, /dentists/, /results/, /promo/, /booking/ and news articles | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Website structure read on 2026-10-02: no separate treatment pages. |
| 2026-09-30 | Re-read on 2026-09-30 on the clinic's website: the dentists' names and specialties now rest on its dentists page, which presents twelve dentists. |
| 2026-09-29 | Read the booking page: although the calendar widget itself renders client-side, the page's own text describes selecting a specialist and requesting a time slot. Recorded: online pre-consultation booking confirmed. |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's website (home, services, kids, booking, promo, dentists, results and news pages) and its Google listing. Recorded as published/present: an English site version, owner replies to reviews, on-site X-ray, CBCT imaging, English spoken; Google 4.9 from 348 reviews. Checked and not found: cleaning, filling, crown, implant, consultation and X-ray prices (only a time-limited promotion), structured data (schema.org). |
| 2026-09-10 | Name-verification write-back 2026-09-10: 1 dentist (Novita Chicha Sartika, listed on-site as "drg. Chicha, Sp.KG" / fullname "drg. Novita Sartika Pardede, Sp.KG") confirmed via a JSON doctor record embedded in the clinic's own dentists page; source added. (Three other listed dentists -- Tri Julianti Sp.KGA, Dicky Firmansyah Sp.BM, Vanda Dwi Arthadini Sp.Ort -- do not appear anywhere in that page's complete 12-dentist roster, by short name or full legal name; not touched here, logged as removal candidates for review.) |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address unchanged, not permanently closed; updated phone to +62 21 2168 9095 as shown on the Google Maps profile (stored +62 21 5794 7792 not reproduced there; website separately lists a WhatsApp number +62 878 7513 8040). First-time Google rating captured (4.9, 342 reviews) plus pin coordinates. |
| 2026-08-25 | License verification 2026-08-25 against PDGI e-Sertifikasi: founder Astrid Khatalia and 2 others found active in Cabang Jakarta Selatan; Novita Chicha Sartika not found; drg. Dicky Firmansyah, Sp.BM matches exactly by name and specialty to a PDGI record marked 'Dikeluarkan' (expelled) / 'Tidak Aktif'. |
| 2026-08-18 | Imported from the city-tier dataset. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.