EZMO Dental Aesthetic Clinic
According to our open methodology, this clinic scored 63.9/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #12 of 27 ranked clinics · Last checked: 25 September 2026
63.9/100
Positions by Rating Profile
- Overall Transparency & Trust#1263.9/100
- Best for Expats#1163.5/100
- Best for Dental Implants#1062/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1742.9/100
- Best English-speaking Clinics#1167/100
- Best for Families / Children#771.1/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Site emphasizes 'painless' treatment; implant/single-visit pages have no anaesthesia method described.
Summary
EZMO Dental Aesthetic Clinic is a multi-branch dental group in Surabaya, founded by drg. Ferrandy Irwantoro, drg. Rachmawati Hadi, and drg. Edward Irwantoro, Sp.KG, with approximately 30 years of operating history. The clinic operates two branches in Surabaya (Citraland/West and MERR/East) and a third location (Jl. Kinibalu 22A, Central, under drg. Ferrandy Irwantoro). The English-language website lists 15 dentists covering general practice, endodontics, oral and maxillofacial surgery, orthodontics, periodontics, pedodontics, dental radiology, and Invisalign. Services include single-visit dentistry, dental implants, smile design, Invisalign, pediatric treatments, and dental spa.
Two separate Facebook pages exist for the West (facebook.com/EzmoDentalClinic) and East (facebook.com/ezmodentalcliniceast) branches. The contact page lists three Surabaya locations: Citraland (+62 31 99163830, WhatsApp 08122-8888-717), Central/Kinibalu (+62 31 534 4565, WhatsApp 081-2354-4545), and MERR (+62 31 5828 3874, WhatsApp 0821-8887-7730). The clinic refers to itself as a 'groundbreaker in cosmetic dentistry' — this is the clinic's own claim and not independently verified.
Strengths
- Information Transparency: 18 of 20 points.
- Medical Infrastructure: 13.5 of 15 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- AI & Search Visibility: 3.5 of 10 verifiable points (missing: mentioned for: best dentist Indonesia; mentioned for: English speaking dentist Indonesia; mentioned for: dental implants Indonesia; mentioned for: emergency dentist Indonesia; mentioned for: Indonesia dental clinic for expats; structured data on website)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
18 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed 15 dentists named with specializations on the team page [s1] | 3/3 |
| ✓ | Dentist specializations listed Sp.KG (endodontics/conservative), Sp.BMM (oral-maxillofacial surgery), Sp.Ort (orthodontics), Sp.Perio (periodontics), Sp.KGA (pedodontics), Sp.RKG (dental radiology) all represented [s1] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published single-visit dentistry, implants, facial aesthetic smile design, Invisalign, pediatric treatments, dental spa listed [s1] | 3/3 |
| ✓ | Clear contact details three branch phones, WhatsApp numbers, and email on contact page [s2] | 2/2 |
| ✓ | English website version website available in English [s1] | 2/2 |
| ✓ | Address and map published full addresses for all three Surabaya branches on contact page [s2] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published no price list on website; MyMediTravel listing shows all prices 'on request' [s1] [s3] | 0/3 |
| ✗ | Cleaning price listed [ezmo-dental-aesthetic-clinic-surabaya-deepen] [ezmo-dental-aesthetic-clinic-surabaya-deepen-2] | 0/2 |
| ✗ | Filling price listed [ezmo-dental-aesthetic-clinic-surabaya-deepen-3] | 0/2 |
| ✗ | Crown price listed [ezmo-dental-aesthetic-clinic-surabaya-deepen-9] | 0/2 |
| ✗ | Implant price listed [ezmo-dental-aesthetic-clinic-surabaya-deepen-4] | 0/2 |
| ✗ | Consultation price listed [ezmo-dental-aesthetic-clinic-surabaya-deepen-10] | 0/2 |
| ✗ | X-ray / imaging price listed [ezmo-dental-aesthetic-clinic-surabaya-deepen-11] | 0/2 |
Reputation & Reviews
15.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-09-25 [ezmo-dental-aesthetic-clinic-surabaya-deepen-15] | 6/6 |
| ◐ | Google review volume as of 2026-09-25 [ezmo-dental-aesthetic-clinic-surabaya-deepen-16] | 2.5/3 |
| ◐ | Review recency Newest Google review is dated 2026-05-13 (listing read 2026-09-26). [ezmo-dental-aesthetic-clinic-surabaya-gbp-2026-09-26] | 1.5/3 |
| ✓ | Clinic responds to reviews Owner replied to all 5 lowest-rated Google reviews read (2022-2025) and the same day (2026-04-01) to a 5-star review [ezmo-dental-aesthetic-clinic-surabaya-deepen-5] [ezmo-dental-aesthetic-clinic-surabaya-deepen-12] | 2/2 |
| ✗ | No recurring complaints [ezmo-dental-aesthetic-clinic-surabaya-deepen-5] | 0/2 |
| ✓ | No suspicious review patterns [ezmo-dental-aesthetic-clinic-surabaya-deepen-13] | 2/2 |
| ✓ | Active Facebook presence Facebook page of the West branch, linked from the clinic's website, posts several times a week (newest 2026-10-01); the East branch's own page has a single post from 2023. [ezmo-dental-aesthetic-clinic-surabaya-deepen-17] | 1/1 |
| ✗ | TripAdvisor presence [ezmo-dental-aesthetic-clinic-surabaya-deepen-6] | 0/0.5 |
| ✓ | Other review platforms MyMediTravel listing; Bridestory; Instagram @ezmodentalclinic [s3] | 0.5/0.5 |
Medical Infrastructure
13.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Digital X-ray room documented on the clinic's facilities page [ezmo-dental-aesthetic-clinic-surabaya-deepen-8] | 2/2 |
| ✓ | CBCT (3D imaging) 3D X-ray room documented on the clinic's facilities page [ezmo-dental-aesthetic-clinic-surabaya-deepen-14] | 2/2 |
| ✓ | Implantology dental implants listed as a core service [s1] | 2/2 |
| ✓ | Orthodontics Sp.Ort specialist and Invisalign-certified dentists on staff [s1] | 2/2 |
| ✓ | Oral surgery drg. Ivan Tantra M.Ked.Klin Sp.BMM (oral and maxillofacial surgeon) on team [s1] | 2/2 |
| ✓ | Pediatric dentistry Sp.KGA specialist and 'fun treatment for kids' service listed [s1] | 1.5/1.5 |
| ? | Emergency care | 0/1.5 |
| ✓ | Works with international patients English website; MyMediTravel lists English as a spoken language; international patient focus [s1] [s3] | 2/2 |
Communication & Service
7 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp numbers for all three branches on contact page [s2] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken English-language website; MyMediTravel lists English as spoken language [s1] [s3] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ✓ | Clear service explanations service descriptions provided for key treatments on website [s1] | 1/1 |
| ✓ | Convenient opening hours Mon-Fri 10:00-20:00, Sat 10:00-17:00 per contact page [s2] | 1.5/1.5 |
AI & Search Visibility
3.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Indonesia", "English speaking dentist Indonesia", "dental implants Indonesia", "emergency dentist Indonesia", "Indonesia dental clinic for expats".
| ✗ | Mentioned for: best dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: dental implants Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: emergency dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: Indonesia dental clinic for expats [s5] | 0/1 |
| ✗ | Structured data on website [ezmo-dental-aesthetic-clinic-surabaya-deepen-7] | 0/1.5 |
| ✓ | Google indexing quality ezmodental.com ranks in Surabaya dental searches; appears prominently in “best dental clinics Surabaya” listicles [s4] | 2/2 |
| ✓ | Dedicated service pages separate pages for Invisalign, implants, facial aesthetics, kids treatment [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & PDGI membership (e-Sertifikasi)
| Dentist | Specialization | PDGI e-Sertifikasi | Notes |
|---|---|---|---|
| drg. Edward Irwantoro, Sp.KG [s1] [ezmo-dental-aesthetic-clinic-surabaya-doclic] | Smile Design / Dental Conservation | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Ferrandy Irwantoro [s1] [ezmo-dental-aesthetic-clinic-surabaya-doclic] | General Practitioner | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Ivan Tantra, M.Ked.Klin, Sp.BMM [s1] [ezmo-dental-aesthetic-clinic-surabaya-doclic] | Oral and Maxillofacial Surgeon | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Floretta Charlene, Sp.Ort [s1] [ezmo-dental-aesthetic-clinic-surabaya-doclic] | Orthodontist | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Winarto Chandra, Sp.Perio [s1] [ezmo-dental-aesthetic-clinic-surabaya-doclic] | Periodontist | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Medical Infrastructure: Emergency care
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://ezmodental.com/en/ |
|---|---|
| Phone | +62 31 99163830 |
| +62 812 2888 8717 | |
| https://www.facebook.com/EzmoDentalClinic/ | |
| Google Maps | Map listing |
| Address | Jl. International Village Blok C1 No.5, Telaga Utama Road No.13, Citraland, Sambikerep, Surabaya, Jawa Timur, Indonesia (West branch); Promenade MERR, Jl. Dr.Ir. H. Soekarno No.30, Kedung Baruk, Kec. Rungkut, Surabaya (East/MERR branch) |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://ezmodental.com/en/our_team/7 | 15 dentists named with specializations: drg. Ferrandy Irwantoro (GP), drg. Rachmawati Hadi (GP), drg. Edward Irwantoro Sp.KG, drg. Bintang Adiguna Sp.KG, drg. Felita Sucipto Sp.KGA, drg. Floretta Charlene Sp.Ort, drg. Gabriella Djuanda SpKG, drg. Ivan Tantra Sp.BMM, drg. Khamila Gayatri Anjani Sp.RKG, drg. Michael Widjaja (GP), drg. Olivia Handayani (kids), drg. Reyz Pasenda SpKG, drg. Sharon Nathania (Invisalign), drg. Tamara Gladysia (Invisalign), drg. Winarto Chandra Sp.Perio; service list, English site | 2026-08-18 |
| s2 | https://ezmodental.com/en/contact | three Surabaya branch addresses, phones, WhatsApp numbers, email [email protected], hours Mon-Fri 10:00-20:00, Sat 10:00-17:00 | 2026-08-18 |
| s3 | https://www.mymeditravel.com/medical-centers/indonesia/east-java/su… | English listed as spoken language; 41 procedures across 2 specialties; prices on request; established since 1990 (approximately 30 years); international patient facilities confirmed | 2026-08-18 |
| s4 | search:EZMO Dental Surabaya reviews rating Facebook pages | Two Facebook pages confirmed (West: facebook.com/EzmoDentalClinic; East: facebook.com/ezmodentalcliniceast); clinic appears in Surabaya “best dental clinics” listicles; no Google rating surfaced via accessible sources | 2026-08-18 |
| s5 | search:best dentist Surabaya / English speaking dentist Surabaya / dental implants Surabaya / emergency dentist Surabaya / Surabaya dental clinic for expats | AI/search visibility checks 2026-08-18: none of the five Surabaya clinics appear in top answers for the five canonical Indonesia dental visibility queries | 2026-08-18 |
| ezmo-dental-aesthetic-clinic-surabaya-doclic | https://sertifikasi.pdgi.or.id/cek-dokter-gigi | searched: Floretta Charlene — 1 exact result 'FLORETTA CHARLENE DINATA', Cabang Surabaya | 2026-08-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen | https://ezmodental.com/en/services/ | 11 pages read via the site's dedicated English service pages (single-visit dentistry, dental implant, facial aesthetic, Invisalign, kids treatment, dental spa); no price figures found on any of them. | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-2 | https://ezmodental.com/id | Indonesian version (home, services, news) read 2026-09-25: no price figures | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-3 | https://ezmodental.com/en/services/single-visit-dentistry | Single-visit dentistry (fillings) page read; no price figure. | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-4 | https://ezmodental.com/en/services/dental-implant | Dedicated implant page read; no price figure. | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-5 | https://www.google.com/maps?cid=5615926552031693641&hl=en | two of the lowest-rated reviews describe unexpectedly high, itemized charges: "ada kemungkinan tambalan nya lepas ... dgn hrg yg lumayan mahal" (spec Ex, 2022-11-30) and "semua tindakan di hitung A-Z ... uda all in... ini kaget bgt" (Girl Baby, 2024-10-01). | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-6 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Ezmo%20D… | TripAdvisor TypeAheadJson search for "Ezmo Dental Aesthetic Clinic Surabaya" returns only Surabaya-as-a-destination, no clinic listing; the site (11 pages read) does not link to TripAdvisor. | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-7 | https://ezmodental.com/en/ | 11 pages read; no JSON-LD or microdata of any kind found. | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-8 | https://ezmodental.com/en/facilities | Facilities page 2026-09-25: "3D X-Ray Room — We are using the latest technology ... Digital x-ray technologies provide numerous advantages" | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-9 | https://ezmodental.com/en/services/ | 11-page read; no crown-specific page or price. | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-10 | https://ezmodental.com/en/services/ | 11-page read; no consultation price. | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-11 | https://ezmodental.com/en/services/ | 11-page read; no X-ray price. | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-12 | https://www.google.com/maps?cid=5615926552031693641&hl=en | owner replied same-day (2026-04-01): "Great to hear you had a good experience with us! We'll pass your thanks to drg. Edward and the staff". | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-13 | https://www.google.com/maps?cid=5615926552031693641&hl=en | Not 100% five-star (histogram 8/0/2/7/295 of 312); the one same-day pair found among the 10 sampled reviews had only one single-review account. | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-14 | https://ezmodental.com/en/facilities | Facilities page 2026-09-25 lists a "3D X-Ray Room" (3D dental imaging) among the clinic facilities | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-15 | https://www.google.com/maps?cid=5615926552031693641&hl=en | Google listing 2026-09-25: 4.9 from 312 reviews; histogram 5★ 295 / 4★ 7 / 3★ 2 / 2★ 0 / 1★ 8 | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-16 | https://www.google.com/maps?cid=5615926552031693641&hl=en | Google listing 2026-09-25: 312 reviews, rating 4.9; histogram 5★ 295 / 4★ 7 / 3★ 2 / 2★ 0 / 1★ 8 | 2026-09-25 |
| ezmo-dental-aesthetic-clinic-surabaya-gbp-2026-09-26 | https://www.google.com/maps?cid=5615926552031693641&hl=en | Google listing read on 2026-09-26: rating 4.9 from 312 reviews; star histogram 1★ 8 / 2★ 0 / 3★ 2 / 4★ 7 / 5★ 295; newest review dated 2026-05-13; 1 of the 5 newest reviews carry an owner reply, latest dated 2026-04-01. | 2026-09-26 |
| ezmo-dental-aesthetic-clinic-surabaya-deepen-17 | https://www.facebook.com/EzmoDentalClinic/ | Facebook page "EZMO Dental Aesthetic Clinic - WEST", linked from the clinic's website, read 2026-10-01: About gives the address International Village C1-5, Surabaya, WhatsApp +62 812-2888-8717, the e-mail [email protected] and the website; 490 followers; posts several times a week, the newest dated 2026-10-01. The East branch's page (facebook.com/ezmodentalcliniceast, 3 followers) has a single post, from 2023-09-21 | 2026-10-01 |
Change History
| Date | Change |
|---|---|
| 2026-09-29 | Corrected 2026-09-29: review recency within a year (newest review dated 2026-05-13). |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's website in English and Indonesian (services, facilities, locations, news) and its Google listing. Recorded as published/present: owner replies to reviews, a 3D X-ray room (X-ray and 3D imaging); Google 4.9 from 312 reviews. Checked and not found: cleaning, filling, crown, implant, consultation and X-ray prices, a TripAdvisor presence, structured data (schema.org). Found: recurring complaints about charges in reviews. No suspicious review pattern found. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address/phone unchanged (West/Citraland branch), not permanently closed; first-time Google rating captured (4.9, 312 reviews) plus pin coordinates, listed on Google as "Ezmo Dental Aesthetic Clinic - WEST". |
| 2026-08-25 | License verification 2026-08-25 against PDGI e-Sertifikasi: all 5 named dentists located as active PDGI members in Cabang Surabaya, matching the clinic's location. |
| 2026-08-18 | Imported from the city-tier dataset. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.