Indental Clinic Surabaya
According to our open methodology, this clinic scored 67.8/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #7 of 27 ranked clinics · Last checked: 25 September 2026
67.8/100
Positions by Rating Profile
- Overall Transparency & Trust#767.8/100
- Best for Expats#1063.8/100
- Best for Dental Implants#664.8/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#561.4/100
- Best English-speaking Clinicsnot ranked
- Best for Families / Children#1267.8/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✗ General anaesthesia / deep sedation (sleep dentistry) — No general anaesthesia or deep sedation documented Wisdom-tooth extraction page describes local anaesthesia, outpatient (no hospital admission needed). [indental-clinic-surabaya-sedation]
Summary
Indental Clinic, operated by PT Clafin Denta Medika, has two branches in Surabaya: Central (Jl. Barata Jaya XIX No. 54A, Gubeng) and West (Jl. KH Wahab Siamin 124, Villa Bukit Mas). Its website names more than 20 dentists across orthodontics, endodontics, prosthodontics, pediatric dentistry, oral surgery and periodontics, publishes starting prices for seven treatments and lists more than 100 insurance partners, including Admedika and Fullerton. The website is in Indonesian. The clinic posts almost daily on Facebook, and the Google listing of its Central branch has more than 800 reviews averaging 4.9. No profile was found on other review platforms.
The website indentalclinic.net/id is the primary site; a secondary test/staging URL (indental-test.click) also exists. Opening hours per the clinic's Google listing: Monday to Saturday 10:00-21:00, closed on Sunday. The Google rating shown is that of the Central (Tengah) branch listing. WhatsApp number is the same as the phone number per website.
Strengths
- Information Transparency: 16 of 20 points.
- Reputation & Reviews: 19 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 7 of 15 verifiable points (missing: crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
16 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed 20+ dentists named on website including drg. Bella Primordio Cida, drg. Kamila Washfanabila (GP); drg. Iin Nurwasis, drg. Oktrivina Prihantini, drg. Reniyanti Amalia (orthodontics); drg. Reyz Pasenda Muljadi, drg. Randy Carlos Sietho, drg. Fransiska Novianti (endodontics); drg. Rangga Surya, drg. Dwi Nugroho Juanda (prosthodontics); drg. Tjio Devianna, drg. Reza Al Fessi (surgery); drg. Nahdhiya Amalia P.K. (periodontics); drg. Devi Dharmawan, drg. Nadhia Zahria Fajrin, drg. Meilani Mayasari (pediatric) [s1] | 3/3 |
| ✓ | Dentist specializations listed orthodontics (SpOrt), oral surgery (SpBM), dental conservation (SpKG), prosthodontics (SpPros), pediatric dentistry (SpKGA), periodontics all documented [s1] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published braces, dentures, tooth extraction, pediatric, whitening, implants, root canal listed [s1] | 3/3 |
| ✓ | Clear contact details phone/WhatsApp +62 896 9255 9009, email [email protected]; two branch addresses published [s1] [indental-clinic-surabaya-deepen-16] | 2/2 |
| ✗ | English website version website in Indonesian only [s1] | 0/2 |
| ✓ | Address and map published Both branch addresses (Jl. KH Wahab Siamin 124, Villa Bukit Mas, and Jl. Barata Jaya XIX No. 54A) are published on the clinic's website with an embedded map each, and repeated in its Facebook posts. [indental-clinic-surabaya-deepen-17] [indental-clinic-surabaya-deepen-16] [indental-clinic-surabaya-deepen-18] | 2/2 |
Price Transparency
7 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published The clinic's price page lists starting prices for seven treatments. [indental-clinic-surabaya-deepen-14] | 3/3 |
| ✓ | Cleaning price listed [indental-clinic-surabaya-deepen-6] | 2/2 |
| ✓ | Filling price listed [indental-clinic-surabaya-deepen-7] | 2/2 |
| ✗ | Crown price listed [indental-clinic-surabaya-deepen] | 0/2 |
| ✗ | Implant price listed [indental-clinic-surabaya-deepen-8] [indental-clinic-surabaya-deepen-2] [indental-clinic-surabaya-deepen-3] | 0/2 |
| ✗ | Consultation price listed No consultation fee is published: the free consultation the clinic advertises is a WhatsApp chat, and no fee for the consultation or examination at the clinic is given. [indental-clinic-surabaya-deepen-15] | 0/2 |
| ✗ | X-ray / imaging price listed [indental-clinic-surabaya-deepen-9] | 0/2 |
Reputation & Reviews
19 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-09-25 [indental-clinic-surabaya-deepen-12] | 6/6 |
| ✓ | Google review volume as of 2026-09-25 [indental-clinic-surabaya-deepen-13] | 3/3 |
| ✓ | Review recency [indental-clinic-surabaya-refresh] | 3/3 |
| ✓ | Clinic responds to reviews Owner replied to all 5 lowest-rated and all 5 newest Google reviews read, most recently on 2026-09-12 [indental-clinic-surabaya-deepen-10] | 2/2 |
| ✓ | No recurring complaints 12 of 820 Google reviews (1.5%) are one- or two-star; the five lowest mention waiting past the booked time (two), prices (two) and reception service, with no issue in three or more. [indental-clinic-surabaya-deepen-18] | 2/2 |
| ✓ | No suspicious review patterns [indental-clinic-surabaya-deepen-4] | 2/2 |
| ✓ | Active Facebook presence Facebook page facebook.com/indentalclinicsurabaya posts almost daily (newest 2026-09-30); the link on the clinic's website, facebook.com/indentalclinic, leads to an unavailable page. [indental-clinic-surabaya-deepen-16] | 1/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✗ | Other review platforms No profile found on WhatClinic, Dental Departures, MyMediTravel or Trustpilot (checked 2026-10-01); the clinic's website links only its social media (Facebook, Instagram, TikTok, YouTube, LinkedIn). [indental-clinic-surabaya-deepen-19] [indental-clinic-surabaya-deepen-20] [indental-clinic-surabaya-deepen-21] [indental-clinic-surabaya-deepen-22] [indental-clinic-surabaya-deepen-23] | 0/0.5 |
Medical Infrastructure
9.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray HEPA filter air system and UVC sterilization documented; dental X-ray implied by specialist roster; 'latest technology' claim on website [s1] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology implants listed among services; periodontics specialist on staff [s1] | 2/2 |
| ✓ | Orthodontics three orthodontics specialists named [s1] | 2/2 |
| ✓ | Oral surgery two oral surgery specialists (drg. Tjio Devianna, drg. Reza Al Fessi) on staff [s1] | 2/2 |
| ✓ | Pediatric dentistry three pediatric dentistry specialists named [s1] | 1.5/1.5 |
| ? | Emergency care | 0/1.5 |
| ? | Works with international patients accepts 100+ insurance providers; website in Indonesian only; no explicit international-patient documentation found | 0/2 |
Communication & Service
4.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp available per website [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ? | English spoken not documented; website in Indonesian only | 0/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ✓ | Clear service explanations [indental-clinic-surabaya-deepen-5] | 1/1 |
| ✓ | Convenient opening hours Open Monday to Saturday 10:00-21:00 per the clinic's Google listing; closed on Sunday. [indental-clinic-surabaya-deepen-24] | 1.5/1.5 |
AI & Search Visibility
5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Indonesia", "English speaking dentist Indonesia", "dental implants Indonesia", "emergency dentist Indonesia", "Indonesia dental clinic for expats".
| ✗ | Mentioned for: best dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: dental implants Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: emergency dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: Indonesia dental clinic for expats [s5] | 0/1 |
| ✓ | Structured data on website [indental-clinic-surabaya-deepen-11] | 1.5/1.5 |
| ✓ | Google indexing quality indentalclinic.net ranks for Surabaya specialist dentist searches; appears in multiple recommendation lists [s4] | 2/2 |
| ✓ | Dedicated service pages The site has separate pages for individual treatments, e.g. /id/behel-gigi/, /id/whitening/, /id/perawatan-gigi-anak/. [indental-clinic-surabaya-site] [indental-clinic-surabaya-site-2] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & PDGI membership (e-Sertifikasi)
| Dentist | Specialization | PDGI e-Sertifikasi | Notes |
|---|---|---|---|
| drg. Tjio Devianna [s1] [indental-clinic-surabaya-doclic] | Oral Surgeon (Sp.BM) | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Iin Nurwasis [s1] [indental-clinic-surabaya-doclic] | Orthodontist (Sp.Ort) | not verified | — |
| drg. Rangga Surya [s1] [indental-clinic-surabaya-doclic] | Prosthodontist (Sp.Pros) | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Devi Dharmawan [s1] [indental-clinic-surabaya-doclic] | Pediatric Dentist (Sp.KGA) | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Nahdhiya Amalia P.K. [s1] [indental-clinic-surabaya-doclic] | Periodontist | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: English spoken
- Communication & Service: Pre-visit consultation possible
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.indentalclinic.net/id/ |
|---|---|
| Phone | +62 896 9255 9009 |
| +62 896 9255 9009 | |
| https://www.facebook.com/indentalclinicsurabaya/ | |
| Google Maps | Map listing |
| Address | Jl. Barata Jaya XIX No. 54A, Baratajaya, Kec. Gubeng, Surabaya, Jawa Timur 60284, Indonesia (Central/Tengah branch); Jl. KH Wahab Siamin 124, Villa Bukit Mas Blok RD-01, Surabaya, Jawa Timur 60255 (West/Barat branch) |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.indentalclinic.net/id/ | PT Clafin Denta Medika, 20+ dentist names with specializations, phone +62 896 9255 9009, email [email protected], service list, 100+ insurance providers including Admedika and Fullerton, HEPA/UVC protocols, WhatsApp available | 2026-09-25 |
| s4 | search:Indental Clinic Surabaya Facebook reviews rating | Facebook page facebook.com/indentalclinicsurabaya confirmed; clinic ranks in Surabaya specialist dental searches; no Google rating surfaced via accessible sources | 2026-08-18 |
| s5 | search:best dentist Surabaya / English speaking dentist Surabaya / dental implants Surabaya / emergency dentist Surabaya / Surabaya dental clinic for expats | AI/search visibility checks 2026-08-18: none of the five Surabaya clinics appear in top answers for the five canonical Indonesia dental visibility queries | 2026-08-18 |
| indental-clinic-surabaya-doclic | https://sertifikasi.pdgi.or.id/cek-dokter-gigi | searched: 'Iin Nurwasis' (0 results) and 'Nurwasis' alone (0 results) — name not located in PDGI | 2026-08-25 |
| indental-clinic-surabaya-sedation | https://www.indentalclinic.net/id/cabut-gigi-geraham/ | "anastesi lokal", "pembedahan tanpa rawat inap" — local anaesthesia, no hospitalization | 2026-08-25 |
| indental-clinic-surabaya-refresh | https://www.google.com/maps/place/Indental+Clinic+Surabaya+Tengah/@… | most recent review posted 1 month before 2026-08-25 | 2026-08-25 |
| indental-clinic-surabaya-deepen | https://www.indentalclinic.net/id/dokter-gigi-terdekat-surabaya/ | Price page lists 7 items (braces, wisdom-tooth extraction, dentures, root canal, scaling, filling, plain extraction); no crown price given. | 2026-09-25 |
| indental-clinic-surabaya-deepen-2 | https://www.indentalclinic.net/id/implan/ | Implant service page read 2026-09-25: procedure and specialists described, no price figure | 2026-09-25 |
| indental-clinic-surabaya-deepen-3 | https://www.indentalclinic.net/id/pasang-implan-gigi-surabaya/ | Implant landing page read 2026-09-25: no price figure | 2026-09-25 |
| indental-clinic-surabaya-deepen-4 | https://www.google.com/maps?cid=2983905297231762845&hl=en | Not 100% five-star (histogram 9/3/2/25/782 of 821); the clinic receives reviews at high volume (821 total across two branches), so the same-day clusters seen in the 10 sampled reviews are consistent with ordinary daily traffic. | 2026-09-25 |
| indental-clinic-surabaya-deepen-5 | https://www.indentalclinic.net/id/artikel/Kunjungan-Ke-Dokter-Gigi-… | Treatment articles explain what a procedure involves and why, e.g. the root-canal article breaks down the price by number of canals and visits rather than just naming the service. | 2026-09-25 |
| indental-clinic-surabaya-deepen-6 | https://www.indentalclinic.net/id/dokter-gigi-terdekat-surabaya/ | Price page "Harga Perawatan": "Scaling Gigi — Pembersihan karang gigi dan plak — Mulai dari Rp 275.000". | 2026-09-25 |
| indental-clinic-surabaya-deepen-7 | https://www.indentalclinic.net/id/dokter-gigi-terdekat-surabaya/ | Same price page: "Tambal Gigi — Tambal gigi berlubang, sewarna gigi — Mulai dari Rp 350.000". | 2026-09-25 |
| indental-clinic-surabaya-deepen-8 | https://www.indentalclinic.net/id/dokter-gigi-terdekat-surabaya/ | Same price page; no implant price given (despite implants being described elsewhere on the site). | 2026-09-25 |
| indental-clinic-surabaya-deepen-9 | https://www.indentalclinic.net/id/dokter-gigi-terdekat-surabaya/ | Same price page; no X-ray price given. | 2026-09-25 |
| indental-clinic-surabaya-deepen-10 | https://www.google.com/maps?cid=2983905297231762845&hl=en | owner replied (2026-09-12): "Terima kasih atas ulasan dan penilaian yang diberikan...". | 2026-09-25 |
| indental-clinic-surabaya-deepen-11 | https://www.indentalclinic.net/id/ | JSON-LD includes Dentist and Organization entities (alongside PostalAddress, ContactPoint, OpeningHoursSpecification). | 2026-09-25 |
| indental-clinic-surabaya-deepen-12 | https://www.google.com/maps?cid=2983905297231762845&hl=en | Google listing 2026-09-25: 4.9 from 821 reviews; histogram 5★ 782 / 4★ 25 / 3★ 2 / 2★ 3 / 1★ 9 | 2026-09-25 |
| indental-clinic-surabaya-deepen-13 | https://www.google.com/maps?cid=2983905297231762845&hl=en | Google listing 2026-09-25: 821 reviews, rating 4.9; histogram 5★ 782 / 4★ 25 / 3★ 2 / 2★ 3 / 1★ 9 | 2026-09-25 |
| indental-clinic-surabaya-deepen-14 | https://www.indentalclinic.net/id/dokter-gigi-terdekat-surabaya/ | Price page "Harga Perawatan", read on 2026-09-30: starting prices for seven treatments - braces from Rp 11.000.000, wisdom-tooth surgery from Rp 2.900.000, dentures from Rp 1.750.000, root canal from Rp 2.100.000, scaling from Rp 275.000, filling from Rp 350.000, extraction from Rp 375.000 | 2026-09-30 |
| indental-clinic-surabaya-deepen-15 | https://www.indentalclinic.net/id/dokter-gigi-terdekat-surabaya/ | Price page read on 2026-09-30: no consultation or examination fee among the seven priced treatments; the page offers "Konsultasi Gratis via WhatsApp" (a chat) and states that the final price is set by the dentist after an examination at the clinic | 2026-09-30 |
| indental-clinic-surabaya-deepen-16 | https://www.facebook.com/indentalclinicsurabaya/ | Facebook page "Indental Clinic Surabaya", read 2026-10-01: About gives the address Jalan Barata Jaya XIX No 54A, Surabaya 60284, WhatsApp +62 896-9255-9009, the e-mail [email protected] and the website indentalclinic.net; 924 followers; posts almost daily (newest 2026-09-30), each ending with both branch addresses: Jalan Kyai Haji Wahab Siamin 124 Blok RD-01 (Surabaya Barat) and Jalan Barata Jaya 19 No. 54 A (Surabaya Tengah) | 2026-10-01 |
| indental-clinic-surabaya-deepen-17 | https://www.indentalclinic.net/id/ | The clinic's home page, read 2026-10-01: section "Cabang Kami" lists Indental Clinic Surabaya Barat, Jalan Kyai Haji Wahab Siamin 124, Villa Bukit Mas Blok RD-01, and Indental Clinic Surabaya Tengah, Jalan Barata Jaya XIX No. 54A, each with an embedded Google map of that branch | 2026-10-01 |
| indental-clinic-surabaya-deepen-18 | https://www.google.com/maps?cid=2983905297231762845&hl=en | Google listing "Indental Clinic Surabaya Tengah", read 2026-10-01: Jl. Barata Jaya XIX No.54 A, Gubeng, Surabaya 60284 with its map pin; 4.9 from 820 reviews, histogram 1★ 9 / 2★ 3 / 3★ 2 / 4★ 25 / 5★ 781; sorted by lowest rating, the five lowest (2022-2026) concern waiting past the booked time (two), prices (two, one of them also about waiting), reception service and one unexplained disappointment, each answered by the clinic | 2026-10-01 |
| indental-clinic-surabaya-deepen-19 | https://www.whatclinic.com/dentists/indonesia/surabaya | WhatClinic's Surabaya dentist directory, read 2026-10-01: all 13 Surabaya clinics it declares (12 on the directory page plus Surabaya Dental Aesthetic Clinic at Pucang Anom Timur 29) - Indental Clinic is not among them, and the profile addresses /surabaya/indental-clinic and /surabaya/indental-clinic-surabaya return "Page Not Found" | 2026-10-01 |
| indental-clinic-surabaya-deepen-20 | https://www.dentaldepartures.com/dentists/indonesia | Dental Departures, read 2026-10-01: its clinic search (all 1,106 clinics it returns) lists Indonesian clinics only in Bali (Denpasar, Kuta, Seminyak, Ubud, Nusa Dua); it has no clinic in Jakarta, Surabaya or Yogyakarta | 2026-10-01 |
| indental-clinic-surabaya-deepen-21 | https://www.mymeditravel.com/dentistry-clinics-in-indonesia | MyMediTravel's list of dentistry clinics in Indonesia, all six pages (53 clinics) read 2026-10-01: Indental Clinic is not among them (its Surabaya entries are EZMO, Shiny Smile and Maximilian) | 2026-10-01 |
| indental-clinic-surabaya-deepen-22 | https://www.trustpilot.com/review/indentalclinic.net | Trustpilot's company page address for indentalclinic.net, read 2026-10-01: "The page you're looking for could not be found" - no Trustpilot profile | 2026-10-01 |
| indental-clinic-surabaya-deepen-23 | https://www.indentalclinic.net/id/ | The clinic's home page, read 2026-10-01: it links its Facebook, Instagram, TikTok, YouTube and LinkedIn accounts and shows its partner insurers' logos; no review platform is linked | 2026-10-01 |
| indental-clinic-surabaya-deepen-24 | https://www.google.com/maps?cid=2983905297231762845&hl=en | Google listing "Indental Clinic Surabaya Tengah", read 2026-10-01: opening hours Monday to Saturday 10 AM-9 PM, closed on Sunday; phone +62 896-9255-9009; website indentalclinic.net | 2026-10-01 |
| indental-clinic-surabaya-site | https://www.indentalclinic.net/id/ | Home page read 2026-10-02: the navigation links separate treatment pages, e.g. /id/behel-gigi/, /id/whitening/, /id/perawatan-gigi-anak/ | 2026-10-02 |
| indental-clinic-surabaya-site-2 | https://www.indentalclinic.net/sitemap.xml | Sitemap read 2026-10-02: 208 URLs, including separate treatment pages | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Website structure read on 2026-10-02: separate treatment pages found. |
| 2026-10-01 | Checked WhatClinic, Dental Departures, MyMediTravel and Trustpilot on 2026-10-01: presence on other review platforms corrected to none found, as the clinic has no profile on any of them. |
| 2026-09-30 | Re-read the clinic's price page: it lists starting prices for seven treatments (now recorded as a published price list) and no consultation fee; the free consultation it advertises is a WhatsApp chat. |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's website (price, service, implant and article pages) and its Google listing. Recorded as published/present: a cleaning price, a filling price, owner replies to reviews, clear service explanations, structured data (schema.org); Google 4.9 from 821 reviews. Checked and not found: a crown price, an implant price, an X-ray price. No suspicious review pattern found. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address/phone unchanged (Surabaya Tengah/Central branch), not permanently closed; first-time Google rating captured (4.9, 845 reviews) plus pin coordinates. |
| 2026-08-25 | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. Wisdom-tooth extraction page describes local anaesthesia, outpatient (no hospital admission needed). |
| 2026-08-25 | License verification 2026-08-25 against PDGI e-Sertifikasi: 4 of 5 named dentists located as active PDGI members in Cabang Surabaya; Iin Nurwasis not found under 2 variants. |
| 2026-08-18 | Imported from the city-tier dataset. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.