Indental Clinic Surabaya
According to our open methodology, this clinic scored 28.3/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #19 of 27 ranked clinics · Last checked: 18 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#1928.3/100
- Best for Expats#1925.8/100
- Best for Dental Implants#1826/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#2114.3/100
- Best English-speaking Clinicsnot ranked
- Best for Families / Children#1230.2/100
Summary
Indental Clinic is operated by PT Clafin Denta Medika with two branches in Surabaya (Gubeng/Central and West). The clinic employs more than 20 specialists across orthodontics, endodontics, prosthodontics, pediatric dentistry, oral surgery, and periodontics. It accepts more than 100 insurance providers including Admedika and Fullerton. The website is in Indonesian. The clinic is listed on Alodokter and Medicastore, two major Indonesian health-information platforms.
The website indentalclinic.net/id is the primary site; a secondary test/staging URL (indental-test.click) also exists. Opening hours per Alodokter listing: Mon-Sat 10:00-21:00. The 4.9/5.0 testimonial rating cited in search results originates from a search snippet referencing the Barat branch; Google Maps rating and review count could not be independently verified via accessible sources. WhatsApp number is the same as the phone number per website.
Strengths
- Information Transparency: 16 of 20 points.
Weaknesses
- Price Transparency: 0 of 3 verifiable points (missing: prices or price ranges published)
- AI & Search Visibility: 2 of 7 verifiable points (missing: mentioned for: best dentist indonesia; mentioned for: english speaking dentist indonesia; mentioned for: dental implants indonesia; mentioned for: emergency dentist indonesia; mentioned for: indonesia dental clinic for expats)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed 20+ dentists named on website including drg. Bella Primordio Cida, drg. Kamila Washfanabila (GP); drg. Iin Nurwasis, drg. Oktrivina Prihantini, drg. Reniyanti Amalia (orthodontics); drg. Reyz Pasenda Muljadi, drg. Randy Carlos Sietho, drg. Fransiska Novianti (endodontics); drg. Rangga Surya, drg. Dwi Nugroho Juanda (prosthodontics); drg. Tjio Devianna, drg. Reza Al Fessi (surgery); drg. Nahdhiya Amalia P.K. (periodontics); drg. Devi Dharmawan, drg. Nadhia Zahria Fajrin, drg. Meilani Mayasari (pediatric) [s1] | 3/3 |
| ✓ | Dentist specializations listed orthodontics (SpOrt), oral surgery (SpBM), dental conservation (SpKG), prosthodontics (SpPros), pediatric dentistry (SpKGA), periodontics all documented [s1] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published braces, dentures, tooth extraction, pediatric, whitening, implants, root canal listed [s1] | 3/3 |
| ✓ | Clear contact details phone/WhatsApp +62 896 9255 9009, email [email protected]; two branch addresses published [s1] [s2] | 2/2 |
| ✗ | English website version website in Indonesian only [s1] | 0/2 |
| ✓ | Address and map published both branch addresses verified across multiple sources (Alodokter, Medicastore, search results) [s2] [s3] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published no price list on official website [s1] | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ? | Google rating (Bayesian-adjusted) Google Maps rating not verifiable via accessible sources; search snippet references 4.9/5.0 from patient testimonials at the Barat branch but source page was not independently accessible | 0/6 |
| ? | Google review volume | 0/3 |
| ? | Review recency | 0/3 |
| ? | Clinic responds to reviews | 0/2 |
| ✓ | No recurring complaints no complaint patterns found in web search results; general patient feedback described as positive [s4] | 2/2 |
| ? | No suspicious review patterns | 0/2 |
| ✓ | Active Facebook presence facebook.com/indentalclinicsurabaya active page [s4] | 1/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms listed on Alodokter and Medicastore (Indonesian health directory platforms); LinkedIn company page exists [s2] [s3] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray HEPA filter air system and UVC sterilization documented; dental X-ray implied by specialist roster; 'latest technology' claim on website [s1] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology implants listed among services; periodontics specialist on staff [s1] | 2/2 |
| ✓ | Orthodontics three orthodontics specialists named [s1] | 2/2 |
| ✓ | Oral surgery two oral surgery specialists (drg. Tjio Devianna, drg. Reza Al Fessi) on staff [s1] | 2/2 |
| ✓ | Pediatric dentistry three pediatric dentistry specialists named [s1] | 1.5/1.5 |
| ? | Emergency care | 0/1.5 |
| ? | Works with international patients accepts 100+ insurance providers; website in Indonesian only; no explicit international-patient documentation found | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp available per website [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ? | English spoken not documented; website in Indonesian only | 0/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ? | Clear service explanations | 0/1 |
| ✓ | Convenient opening hours Mon-Sat 10:00-21:00 per Alodokter listing [s2] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Indonesia", "English speaking dentist Indonesia", "dental implants Indonesia", "emergency dentist Indonesia", "Indonesia dental clinic for expats".
| ✗ | Mentioned for: best dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: dental implants Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: emergency dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: Indonesia dental clinic for expats [s5] | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ✓ | Google indexing quality indentalclinic.net ranks for Surabaya specialist dentist searches; appears in multiple recommendation lists [s4] | 2/2 |
| ? | Dedicated service pages | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. Missing items are penalised.
Clinic operating licence: not published on the clinic’s website — penalty applied
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| drg. Tjio Devianna [s1] | Oral Surgeon (Sp.BM) | not published |
| drg. Iin Nurwasis [s1] | Orthodontist (Sp.Ort) | not published |
| drg. Rangga Surya [s1] | Prosthodontist (Sp.Pros) | not published |
| drg. Devi Dharmawan [s1] | Pediatric Dentist (Sp.KGA) | not published |
| drg. Nahdhiya Amalia P.K. [s1] | Periodontist | not published |
Dentists are named, but their professional licence numbers are not published — penalty applied.
Red Flags
- medium Clinic operating licence not published (-4 pts) — The clinic does not publish its operating licence or registration number (derived from data).
- medium Dentists / their licences not listed (-4 pts) — The clinic does not publish its dentists with their professional licence numbers (derived from data).
- low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).
Red-flag penalty applied: -10 points (capped at -20).
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: Google rating (Bayesian-adjusted)
- Reputation & Reviews: Google review volume
- Reputation & Reviews: Review recency
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: No suspicious review patterns
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: English spoken
- Communication & Service: Pre-visit consultation possible
- Communication & Service: Clear service explanations
- AI & Search Visibility: Structured data on website
- AI & Search Visibility: Dedicated service pages
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.indentalclinic.net/id/ |
|---|---|
| Phone | +62 896 9255 9009 |
| +62 896 9255 9009 | |
| https://www.facebook.com/indentalclinicsurabaya/ | |
| Address | Jl. Barata Jaya XIX No. 54A, Baratajaya, Kec. Gubeng, Surabaya, Jawa Timur 60284, Indonesia (Central/Tengah branch); Jl. KH Wahab Siamin 124, Villa Bukit Mas Blok RD-01, Surabaya, Jawa Timur 60255 (West/Barat branch) |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.indentalclinic.net/id/ | PT Clafin Denta Medika, 20+ dentist names with specializations, phone +62 896 9255 9009, email [email protected], service list, 100+ insurance providers including Admedika and Fullerton, HEPA/UVC protocols, WhatsApp available | 2026-08-18 |
| s2 | https://medicastore.com/faskes/detail?faskes=indental-clinic-suraba… | Barat branch address: Jl. KH Wahab Siamin 124 Blok RD-01 Surabaya 60255; phone +62 896-925-590-09; orthodontics and prosthodontics specialists listed | 2026-08-18 |
| s3 | search:Indental Clinic Surabaya Barata Jaya address phone insurance | Central branch address Jl. Barata Jaya XIX No. 54A confirmed across WhatClinic, Waze, search results; Mon-Sat 10:00-21:00 hours; Admedika and Fullerton insurance accepted | 2026-08-18 |
| s4 | search:Indental Clinic Surabaya Facebook reviews rating | Facebook page facebook.com/indentalclinicsurabaya confirmed; clinic ranks in Surabaya specialist dental searches; no Google rating surfaced via accessible sources | 2026-08-18 |
| s5 | search:the five canonical city queries | AI/search visibility checks 2026-08-18: none of the five Surabaya clinics appear in top answers for the five canonical Indonesia dental visibility queries | 2026-08-18 |
Change History
| Date | Change |
|---|---|
| 2026-08-18 |
A question or a correction?
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