Klinik Utama Maximilian Dental Center
According to our open methodology, this clinic scored 66.7/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #8 of 27 ranked clinics · Last checked: 25 September 2026
66.7/100
Positions by Rating Profile
- Overall Transparency & Trust#866.7/100
- Best for Expats#766/100
- Best for Dental Implants#864.5/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1345/100
- Best English-speaking Clinics#769.5/100
- Best for Families / Children#575/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Has an oral & maxillofacial surgeon (Sp.BM) on staff but no published anaesthesia/sedation info.
Summary
Klinik Utama Maximilian Dental Center is a multi-specialist dental clinic in the Gubeng district of Surabaya, with more than 15 years of operation. The clinic lists seven dentists including specialists in prosthodontics, orthodontics, periodontics, and oral and maxillofacial surgery. The website has Indonesian and English language versions. Services include scaling, fillings, orthodontics, root canal, implants, veneers, whitening, and pediatric care.
A second phone number (+62 812 8623 539) is listed on the services page. The website states '24/7' availability on one page, while the contact information elsewhere lists Mon-Fri 09:00-21:00, Sat 09:00-15:00; the structured hours are used as more specific. No prices are published. MyMediTravel has a listing for the clinic but with no patient reviews. English and Indonesian listed as spoken languages on MyMediTravel.
Strengths
- Information Transparency: 18 of 20 points.
- Reputation & Reviews: 19 of 20 points.
- Medical Infrastructure: 13.5 of 15 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- AI & Search Visibility: 2.5 of 10 verifiable points (missing: mentioned for: best dentist Indonesia; mentioned for: English speaking dentist Indonesia; mentioned for: dental implants Indonesia; mentioned for: emergency dentist Indonesia; mentioned for: Indonesia dental clinic for expats; structured data on website)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
18 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed drg. Sandy Aditya S Sp.Pros M.MT, drg. William Adi Santoso MSc, drg. Erlina Rachmawati Sp.Ort, drg. Hendi Tri Medianto Sp.Perio, drg. Oliver Maron Sp.BM, drg. Cindrawati Aprilia Sutanto, drg. William Charles named [s1] | 3/3 |
| ✓ | Dentist specializations listed prosthodontics (Sp.Pros), orthodontics (Sp.Ort), periodontics (Sp.Perio), oral and maxillofacial surgery (Sp.BM) documented [s1] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published orthodontics, smile makeover, implants, dentures, veneers, crowns, bleaching, root canal, fillings, scaling, surgical extraction, smile design listed [s1] | 3/3 |
| ✓ | Clear contact details phone, WhatsApp, email, address on website [s1] | 2/2 |
| ✓ | English website version website has English content; MyMediTravel lists English as spoken language [s1] [s3] | 2/2 |
| ✓ | Address and map published Jl. Pucang Anom Timur II No. 7, Kertajaya, Gubeng, Surabaya 60282 consistent across website, MyMediTravel, Foursquare [s1] [s2] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published no price list on website; MyMediTravel shows prices on request [s1] [s3] | 0/3 |
| ✗ | Cleaning price listed [maximilian-dental-center-surabaya-deepen] [maximilian-dental-center-surabaya-deepen-2] | 0/2 |
| ✗ | Filling price listed [maximilian-dental-center-surabaya-deepen-6] | 0/2 |
| ✗ | Crown price listed [maximilian-dental-center-surabaya-deepen-7] | 0/2 |
| ✗ | Implant price listed [maximilian-dental-center-surabaya-deepen-8] | 0/2 |
| ✗ | Consultation price listed [maximilian-dental-center-surabaya-deepen-9] | 0/2 |
| ✗ | X-ray / imaging price listed [maximilian-dental-center-surabaya-deepen-10] | 0/2 |
Reputation & Reviews
19 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-09-25 [maximilian-dental-center-surabaya-deepen-13] | 6/6 |
| ◐ | Google review volume as of 2026-09-25 [maximilian-dental-center-surabaya-deepen-14] | 2.5/3 |
| ✓ | Review recency Newest Google review is dated 2026-09-21 (listing read 2026-09-26). [maximilian-dental-center-surabaya-gbp-2026-09-26] | 3/3 |
| ✓ | Clinic responds to reviews Owner replied to 3 of the 5 lowest-rated Google reviews read (4-star reviews, 2018-2020) [maximilian-dental-center-surabaya-deepen-3] | 2/2 |
| ✓ | No recurring complaints Only 1 of 449 Google reviews is one- or two-star (slow replies on scheduling); the next lowest, a three-star review, is about prices; no complaint recurs. [maximilian-dental-center-surabaya-deepen-16] | 2/2 |
| ✓ | No suspicious review patterns [maximilian-dental-center-surabaya-deepen-11] | 2/2 |
| ✓ | Active Facebook presence Facebook page facebook.com/maximilian.dental, whose About section gives the clinic's address, phone and website; the newest post is dated 2025-02-28. [maximilian-dental-center-surabaya-deepen-15] | 1/1 |
| ✗ | TripAdvisor presence [maximilian-dental-center-surabaya-deepen-4] | 0/0.5 |
| ✓ | Other review platforms MyMediTravel and Medijump listings; Foursquare entry [s3] | 0.5/0.5 |
Medical Infrastructure
13.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray [maximilian-dental-center-surabaya-deepen-5] | 2/2 |
| ✓ | CBCT (3D imaging) [maximilian-dental-center-surabaya-deepen-12] | 2/2 |
| ✓ | Implantology dental implants listed as a service; periodontics specialist on staff [s1] | 2/2 |
| ✓ | Orthodontics drg. Erlina Rachmawati Sp.Ort on staff [s1] | 2/2 |
| ✓ | Oral surgery drg. Oliver Maron Sp.BM (oral and maxillofacial surgeon) on staff; surgical extraction listed [s1] | 2/2 |
| ✓ | Pediatric dentistry pediatric dental care listed among services [s1] | 1.5/1.5 |
| ? | Emergency care | 0/1.5 |
| ✓ | Works with international patients English listed as spoken language on MyMediTravel; international patient facilities noted [s3] | 2/2 |
Communication & Service
7 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp +62 838 5755 0033 on website [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken English listed as spoken language on MyMediTravel [s3] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ✓ | Clear service explanations each service briefly described on services page [s1] | 1/1 |
| ✓ | Convenient opening hours Mon-Fri 09:00-21:00, Sat 09:00-15:00 [s1] | 1.5/1.5 |
AI & Search Visibility
2.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Indonesia", "English speaking dentist Indonesia", "dental implants Indonesia", "emergency dentist Indonesia", "Indonesia dental clinic for expats".
| ✗ | Mentioned for: best dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: dental implants Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: emergency dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: Indonesia dental clinic for expats [s5] | 0/1 |
| ✗ | Structured data on website No Dentist, MedicalBusiness, LocalBusiness, Organization or MedicalClinic markup: the home page and 2 service pages carry only WebSite, WebPage, SearchAction markup. [maximilian-dental-center-surabaya-site] [maximilian-dental-center-surabaya-site-2] | 0/1.5 |
| ◐ | Google indexing quality maximiliandental.com indexed and findable by name; not prominent in Surabaya dental recommendation lists [s4] | 1/2 |
| ✓ | Dedicated service pages dedicated services page with per-treatment descriptions [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & PDGI membership (e-Sertifikasi)
| Dentist | Specialization | PDGI e-Sertifikasi | Notes |
|---|---|---|---|
| drg. Sandy Aditya S, Sp.Pros., M.MT [s1] [maximilian-dental-center-surabaya-doclic] | Prosthodontist | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Erlina Rachmawati, Sp.Ort [s1] [maximilian-dental-center-surabaya-doclic] | Orthodontist | not published | Found on the public register of PDGI, but registered at a different local branch. |
| drg. Hendi Tri Medianto, Sp.Perio [s1] [maximilian-dental-center-surabaya-doclic] | Periodontist | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Oliver Maron, Sp.BM [s1] [maximilian-dental-center-surabaya-doclic] | Oral and Maxillofacial Surgeon | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. William Adi Santoso, MSc [s1] [maximilian-dental-center-surabaya-doclic] | General Dentist | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Medical Infrastructure: Emergency care
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.maximiliandental.com/ |
|---|---|
| Phone | +62 838 5755 0033 |
| +62 838 5755 0033 | |
| https://www.facebook.com/maximilian.dental/ | |
| Google Maps | Map listing |
| Address | Jl. Pucang Anom Timur II No. 7, Kertajaya, Kec. Gubeng, Surabaya, Jawa Timur 60282, Indonesia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.maximiliandental.com/ | clinic name (Klinik Utama Maximilian Dental Center), address Jl. Pucang Anom Timur II No.7 Kertajaya Gubeng Surabaya 60282, phone/WhatsApp +62 838 5755 0033, email [email protected], 7 dentists named with specializations, service list, Mon-Fri 09:00-21:00 Sat 09:00-15:00 hours, 15+ years operation, English and Indonesian website | 2026-08-18 |
| s2 | https://id.foursquare.com/v/maximilian-dental-center/4db7fee56e81c6… | address Jl. Pucang Anom Timur II No. 7 Kertajaya confirmed; phone +62 838-5755-0033 | 2026-08-18 |
| s3 | https://www.mymeditravel.com/medical-centers/indonesia/east-java/su… | English and Indonesian as spoken languages; 41 procedures across 2 specialties; prices on request; no MyMediTravel reviews yet | 2026-08-18 |
| s4 | search:Maximilian Dental Center Surabaya Facebook reviews rating | Facebook page facebook.com/maximilian.dental confirmed; patient feedback on third-party sites describes professional service; no Google rating surfaced via accessible sources | 2026-08-18 |
| s5 | search:best dentist Surabaya / English speaking dentist Surabaya / dental implants Surabaya / emergency dentist Surabaya / Surabaya dental clinic for expats | AI/search visibility checks 2026-08-18: none of the five Surabaya clinics appear in top answers for the five canonical Indonesia dental visibility queries | 2026-08-18 |
| maximilian-dental-center-surabaya-doclic | https://sertifikasi.pdgi.or.id/cek-dokter-gigi | searched: Erlina Rachmawati — 1 exact result 'ERLINA RACHMAWATI', but the record's branch is Cabang Kudus rather than Surabaya; treated as found on name-match strength but flagging the location mismatch (PDGI branch reflects registration history, not necessarily current practice location) | 2026-08-25 |
| maximilian-dental-center-surabaya-deepen | https://www.maximiliandental.com/services/ | Services page read; full 38-URL sitemap reviewed for a dedicated price/harga page — none exists; no price figures found. | 2026-09-25 |
| maximilian-dental-center-surabaya-deepen-2 | https://www.maximiliandental.com/payment/ | Payment page read 2026-09-25: payment methods only, no price figures | 2026-09-25 |
| maximilian-dental-center-surabaya-deepen-3 | https://www.google.com/maps?cid=13415981482063860190&hl=en | owner replied (2018-12-22): "Hai Bu Mary, terima kasih atas kunjungan Anda dan masukkan atas pelayanan kami...". | 2026-09-25 |
| maximilian-dental-center-surabaya-deepen-4 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Maximili… | TripAdvisor TypeAheadJson search for "Maximilian Dental Center Surabaya" returns only unrelated place names (Carcassonne Center, Rockville Centre, etc.), no clinic listing; the site (11 pages read, 38-URL sitemap reviewed) does not link to TripAdvisor. | 2026-09-25 |
| maximilian-dental-center-surabaya-deepen-5 | https://www.maximiliandental.com/dental-care-surabaya/ | Clinic article on Maximilian Dental Center (2026-09-25): "Digital X-Ray: Menghasilkan gambaran detail struktur gigi dan rahang"; the /services/ page itself does not mention X-ray | 2026-09-25 |
| maximilian-dental-center-surabaya-deepen-6 | https://www.maximiliandental.com/services/ | Same services page and sitemap review; no filling price. | 2026-09-25 |
| maximilian-dental-center-surabaya-deepen-7 | https://www.maximiliandental.com/services/ | Same services page and sitemap review; no crown price. | 2026-09-25 |
| maximilian-dental-center-surabaya-deepen-8 | https://www.maximiliandental.com/services/ | Same services page and sitemap review; no implant price. | 2026-09-25 |
| maximilian-dental-center-surabaya-deepen-9 | https://www.maximiliandental.com/services/ | Same services page and sitemap review; no consultation price. | 2026-09-25 |
| maximilian-dental-center-surabaya-deepen-10 | https://www.maximiliandental.com/services/ | Same services page and sitemap review; no X-ray price. | 2026-09-25 |
| maximilian-dental-center-surabaya-deepen-11 | https://www.google.com/maps?cid=13415981482063860190&hl=en | Not 100% five-star (histogram 1/0/1/6/441 of 449); no same-day clustering found among the 10 sampled reviews. | 2026-09-25 |
| maximilian-dental-center-surabaya-deepen-12 | https://www.maximiliandental.com/dental-care-surabaya/ | Clinic article on Maximilian Dental Center (2026-09-25): "3D CBCT Scan: Diagnosis yang lebih akurat untuk perawatan implan dan bedah gigi" | 2026-09-25 |
| maximilian-dental-center-surabaya-deepen-13 | https://www.google.com/maps?cid=13415981482063860190&hl=en | Google listing 2026-09-25: 5.0 from 449 reviews; histogram 5★ 441 / 4★ 6 / 3★ 1 / 2★ 0 / 1★ 1 | 2026-09-25 |
| maximilian-dental-center-surabaya-deepen-14 | https://www.google.com/maps?cid=13415981482063860190&hl=en | Google listing 2026-09-25: 449 reviews, rating 5.0; histogram 5★ 441 / 4★ 6 / 3★ 1 / 2★ 0 / 1★ 1 | 2026-09-25 |
| maximilian-dental-center-surabaya-gbp-2026-09-26 | https://www.google.com/maps?cid=13415981482063860190&hl=en | Google listing read on 2026-09-26: rating 5 from 449 reviews; star histogram 1★ 1 / 2★ 0 / 3★ 1 / 4★ 6 / 5★ 441; newest review dated 2026-09-21. | 2026-09-26 |
| maximilian-dental-center-surabaya-deepen-15 | https://www.facebook.com/maximilian.dental/ | Facebook page "Maximilian Dental Center | Surabaya", read 2026-10-01: About gives the address Pucang Anom Timur 2/7, Surabaya, the phone +62 838-5755-0033 and the website maximiliandental.com; 775 followers; posts introducing the clinic's specialists and treatments, the newest dated 2025-02-28 | 2026-10-01 |
| maximilian-dental-center-surabaya-deepen-16 | https://www.google.com/maps?cid=13415981482063860190&hl=en | Google listing "Maximilian Dental Center", read 2026-10-01 sorted by lowest rating: 5.0 from 449 reviews, histogram 1★ 1 / 2★ 0 / 3★ 1 / 4★ 6 / 5★ 441; the one-star review (2024-12-28) is about slow replies on scheduling, the three-star one (2024-06-19) about prices, and the next three are four-star and positive | 2026-10-01 |
| maximilian-dental-center-surabaya-site | https://www.maximiliandental.com/ | Home page HTML read 2026-10-02: JSON-LD types WebSite, WebPage, SearchAction; none is a business type; itemtype/typeof present: WPHeader, SiteNavigationElement, WPFooter | 2026-10-02 |
| maximilian-dental-center-surabaya-site-2 | https://www.maximiliandental.com/services/ | Service page HTML read 2026-10-02: JSON-LD types WebPage; none is a business type; itemtype/typeof present: WPHeader, SiteNavigationElement, WPFooter | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Website structure read on 2026-10-02: no business structured data found. |
| 2026-09-29 | Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-09-21). |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's website (services, facilities, payment, booking and article pages) and its Google listing. Recorded as published/present: owner replies to reviews, digital X-ray and 3D CBCT imaging; Google 5.0 from 449 reviews. Checked and not found: cleaning, filling, crown, implant, consultation and X-ray prices, a TripAdvisor presence. No suspicious review pattern found. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address/phone unchanged, not permanently closed; first-time Google rating captured (5.0, 447 reviews) plus pin coordinates. |
| 2026-08-25 | License verification 2026-08-25 against PDGI e-Sertifikasi: all 5 named dentists located in PDGI; 4 in Surabaya/Malang (East Java), 1 (Erlina Rachmawati) matched by exact name but registered under Cabang Kudus. |
| 2026-08-18 | Imported from the city-tier dataset. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.
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