Neu Premium Dentistry
According to our open methodology, this clinic scored 63.3/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #15 of 27 ranked clinics · Last checked: 25 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#1563.3/100
- Best for Expats#1660.8/100
- Best for Dental Implants#1161.5/100
- Best for Emergency Dental Care#666/100
- Best Price Transparency#1941.1/100
- Best English-speaking Clinics#1563.5/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Site emphasizes 'painless' treatment; 'Sleep Apnea Therapy' is unrelated (snoring, not sedation). No GA/sedation info found.
Summary
Neu Premium Dentistry operates two Jakarta locations: Panin Tower at Senayan City (19th floor) and a Digital Dental Clinic in Ciputra World 2, Mega Kuningan (36th floor). The clinic markets itself around German dental technology including laser treatment, 3D imaging, and the Navident EVO implant navigation system, which it claims is the first use in Asia. A team of 11 named dentists is published, including oral surgery, prosthodontics, and orthodontics specialists. Both offices can be reached by dedicated phone and email.
Two locations with different contact numbers: Senayan City +62 21 7278 2381 / [email protected]; Mega Kuningan (CW2) +62 21 2598 2626 / [email protected]. WhatsApp +62 817 726 374 and SMS +62 819 1872 6374 published on site. WhatClinic ServiceScore 6.9 from 24 interactions with 1 verified review (4.3/5). No public price list found. Hours Mon-Fri 9:00-18:00, Sat 8:00-13:00 per WhatClinic. Claims about being 'first in Asia' for Navident EVO could not be independently verified and are presented as clinic self-description.
Strengths
- Information Transparency: 18 of 20 points.
- Medical Infrastructure: 13.5 of 15 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 3 verifiable points (missing: prices or price ranges published)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed [s1] | 3/3 |
| ✓ | Dentist specializations listed Oral Surgery (Sp.BM.), Prosthodontics (Sp.Pros.), Orthodontics (Sp.Ort, Sert.Ort), Dental Radiology (Sp.RKG.), Conservative Dentistry (Sp.KG) documented [s1] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details Two location phone numbers, two emails, WhatsApp/SMS contacts on official site [s1] | 2/2 |
| ✓ | English website version English-language website option available [s1] | 2/2 |
| ✓ | Address and map published Senayan City address and CW2 address both published on official site; confirmed by WhatClinic and Waze [s1] [s2] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [neu-premium-dentistry-jakarta-refresh] | 3/6 |
| ◐ | Google review volume [neu-premium-dentistry-jakarta-refresh] | 1/3 |
| ✓ | Review recency Newest Google review is dated 2026-07-30 (listing read 2026-09-26). [neu-premium-dentistry-jakarta-gbp-2026-09-26] | 3/3 |
| ? | Clinic responds to reviews | 0/2 |
| ✓ | No recurring complaints Single WhatClinic verified review (4.3/5) is positive; no complaint pattern identified [s2] | 2/2 |
| ✓ | No suspicious review patterns Very small review corpus; no suspicious pattern identified [s2] | 2/2 |
| ✓ | Active Facebook presence Facebook page facebook.com/neupremiumdentistry.dentis, linked from the clinic's website; it posts in English, most recently on 2026-09-01. [neu-premium-dentistry-jakarta-deepen-2] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing: TripAdvisor's own search for the clinic's name, with and without the city, returns no such clinic (checked 2026-10-01). [neu-premium-dentistry-jakarta-deepen] | 0/0.5 |
| ✓ | Other review platforms WhatClinic ServiceScore 6.9 from 24 interactions; listed on CariDokterGigi.com and Jakarta Catalog [s2] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Dental radiology listed as service; 3D X-ray (CBCT) documented; dr. Derry Haryono Sp.RKG (Dental Radiology specialist) on staff [s1] | 2/2 |
| ✓ | CBCT (3D imaging) 3D X-ray imaging documented as a service; Navident EVO implant navigation system (uses CBCT data) documented [s1] | 2/2 |
| ✓ | Implantology Dental implants listed; Navident EVO implant navigation system documented [s1] | 2/2 |
| ✓ | Orthodontics Orthodontics and Invisalign listed; drg. Irwin Lesmono Sp.Ort and drg. Fonda Sert.Ort on staff [s1] | 2/2 |
| ✓ | Oral surgery drg. Adrianus Gani Sp.BM (Oral and Maxillofacial Surgery) on staff [s1] | 2/2 |
| ? | Pediatric dentistry Pediatric dentistry not explicitly documented in accessible sources | 0/1.5 |
| ✓ | Emergency care Emergency phone line 081.772.6374 published on WhatClinic [s2] | 1.5/1.5 |
| ✓ | Works with international patients The clinic's English-language website carries testimonials from foreign patients (one compares the care with "back home in Europe"), and its Facebook page posts in English. [s1] [neu-premium-dentistry-jakarta-deepen-3] [neu-premium-dentistry-jakarta-deepen-2] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp +62 817 726 374 and SMS +62 819 1872 6374 published on official site [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken The clinic's website is in English, English-speaking patients' testimonials on it describe dentists explaining treatment clearly, and its Facebook posts are in English. [s1] [neu-premium-dentistry-jakarta-deepen-3] [neu-premium-dentistry-jakarta-deepen-2] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ✓ | Clear service explanations Treatments described individually with technology explanations on official site [s1] | 1/1 |
| ✗ | Convenient opening hours Mon-Fri 9:00-18:00, Sat 8:00-13:00 per WhatClinic; closed Sunday; limited Saturday hours [s2] | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Indonesia", "English speaking dentist Indonesia", "dental implants Indonesia", "emergency dentist Indonesia", "Indonesia dental clinic for expats".
| ✓ | Mentioned for: best dentist Indonesia Appears in top results for the five canonical city queries; cited in Indonesia Expat and What's New Indonesia lists [s3] | 1/1 |
| ✓ | Mentioned for: English speaking dentist Indonesia Featured in expat dental guides as an English-accessible premium clinic [s3] | 1/1 |
| ✓ | Mentioned for: dental implants Indonesia Navident EVO implant navigation system prominently cited in search results for dental implants Jakarta [s3] | 1/1 |
| ✗ | Mentioned for: emergency dentist Indonesia [s3] | 0/1 |
| ✓ | Mentioned for: Indonesia dental clinic for expats Appears in expat dental recommendations across multiple Jakarta guides [s3] | 1/1 |
| ✗ | Structured data on website No JSON-LD or microdata found in the HTML of the home page and 3 service pages. [neu-premium-dentistry-jakarta-site] [neu-premium-dentistry-jakarta-site-2] [neu-premium-dentistry-jakarta-site-3] [neu-premium-dentistry-jakarta-site-4] | 0/1.5 |
| ✓ | Google indexing quality neudentistry.com pages appear prominently in Jakarta dental searches [s3] | 2/2 |
| ✓ | Dedicated service pages Individual pages per service documented on official site (e.g. /pages/services/en/services/) [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & PDGI membership (e-Sertifikasi)
| Dentist | Specialization | PDGI e-Sertifikasi | Notes |
|---|---|---|---|
| drg. Andri Suwardi [s1] [neu-premium-dentistry-jakarta-doclic] | General Dentistry (founder) | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Adrianus Gani, M.Kes., Sp.BM. [s1] [neu-premium-dentistry-jakarta-doclic] | Oral and Maxillofacial Surgery | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Andrianto Adimarza, Sp.Pros. [s1] [neu-premium-dentistry-jakarta-doclic] | Prosthodontics | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Irwin Lesmono, Sp.Ort [s1] [neu-premium-dentistry-jakarta-doclic] | Orthodontics | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Derry Haryono, Sp.RKG. [s1] [neu-premium-dentistry-jakarta-doclic] | Dental Radiology | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: Clinic responds to reviews
- Medical Infrastructure: Pediatric dentistry
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.neudentistry.com/ |
|---|---|
| Phone | +62 21 7278 2381 |
| +62 817 726 374 | |
| https://www.facebook.com/neupremiumdentistry.dentis/ | |
| Address | Panin Tower Senayan City, 19th Floor, Jl. Asia Afrika Lot 19, Tanah Abang, Jakarta Pusat 10270 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.neudentistry.com/ | 11 dentists named: drg. Andri Suwardi, drg. Adrianus Gani (Mkes., Sp.BM.), drg. Andrianto Adimarza (Sp.Pros.), drg. Erwin Hidayat (B.Sc, DMD), drg. Fonda (M.Kes., Sert.Ort.), drg. Jacky Suwardi, drg. Irwin Lesmono (Sp.Ort), drg. Kristanto Sempuno, drg. Rudy Iskandar (BSc), drg. Derry Haryono (Sp.RKG.), drg. Gregorio Davin Lie Usboko (Sp.KG) | 2026-08-26 |
| s2 | https://www.whatclinic.com/dentists/indonesia/jakarta/neu-premium-d… | WhatClinic ServiceScore 6.9 from 24 interactions, 1 verified review 4.3/5, Senayan City address, hours Mon-Fri 9-18 / Sat 8-13, emergency phone 081.772.6374, services list | 2026-08-18 |
| s3 | search:best dentist Jakarta / English speaking dentist Jakarta / dental implants Jakarta / emergency dentist Jakarta / Jakarta dental clinic for expats | AI/search visibility checks 2026-08-18: Neu Premium Dentistry appears in top results for the five canonical city queries; not prominently ranked for emergency dentist query | 2026-08-18 |
| neu-premium-dentistry-jakarta-doclic | https://sertifikasi.pdgi.or.id/cek-dokter-gigi | searched: Adrianus Gani — 1 exact result 'ADRIANUS GANI', Cabang column shows 'Dalam status dimutasikan' | 2026-08-25 |
| neu-premium-dentistry-jakarta-refresh | https://www.google.com/maps/place/Neu+Premium+Dentistry/@-6.2275943… | most recent review among those visible posted about 1 year before 2026-08-25 | 2026-08-25 |
| neu-premium-dentistry-jakarta-gbp-2026-09-26 | https://www.google.com/maps?cid=430726326947659359&hl=en | Google listing read on 2026-09-26: rating 4.4 from 37 reviews; star histogram 1★ 5 / 2★ 0 / 3★ 0 / 4★ 1 / 5★ 31; newest review dated 2026-07-30. | 2026-09-26 |
| neu-premium-dentistry-jakarta-deepen | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Neu%20De… | TripAdvisor's own search, read 2026-10-01: "Neu Premium Dentistry" returned 12 results and "Neu Dentistry Jakarta" returned 12 results; none of them is this clinic or a dental clinic in Jakarta (the matches are other places and businesses, e.g. in New York, Florida, Nevada, Pennsylvania, California) | 2026-10-01 |
| neu-premium-dentistry-jakarta-deepen-2 | https://www.facebook.com/neupremiumdentistry.dentis/ | Facebook page "Neupremiumdentistry Dentist", linked from the clinic's website, read 2026-10-01: 3,480 followers; About gives the website neudentistry.com, the e-mail [email protected] and the handle neupremiumdentistry; posts in English about the clinic's patients, dentists and equipment, the newest dated 2026-09-01 | 2026-10-01 |
| neu-premium-dentistry-jakarta-deepen-3 | https://www.neudentistry.com/pages/testimonial/en | The clinic's English-language testimonial page, read 2026-10-01: patient testimonials in English and Indonesian, among them patients writing from Switzerland and Sydney, one comparing the care with "back home in Europe", and one saying "The dr explained everything clearly without jargon" | 2026-10-01 |
| neu-premium-dentistry-jakarta-site | https://www.neudentistry.com/ | Home page HTML read 2026-10-02: no application/ld+json block; no microdata | 2026-10-02 |
| neu-premium-dentistry-jakarta-site-2 | https://www.neudentistry.com/pages/services/en | Service page HTML read 2026-10-02: no application/ld+json block; no microdata | 2026-10-02 |
| neu-premium-dentistry-jakarta-site-3 | https://www.neudentistry.com/pages/services/en/services/7 | Service page HTML read 2026-10-02: no application/ld+json block; no microdata | 2026-10-02 |
| neu-premium-dentistry-jakarta-site-4 | https://www.neudentistry.com/pages/services/en/services/9 | Service page HTML read 2026-10-02: no application/ld+json block; no microdata | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Website structure read on 2026-10-02: no business structured data found. |
| 2026-09-29 | Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-07-30). |
| 2026-08-26 | Link-rot cleanup round 2 (2026-08-26): s1 (neudentistry.com) re-verified live 2026-08-26 — round-1 HTTP 404 does not reproduce; site content (11 named dentists, service list, two Jakarta addresses) confirmed unchanged on direct recheck. Re-cited a representative subset of criteria (hasWebsite, dentistNamesListed, serviceListPublished) to refresh accessedDate on the shared source; the remaining ~17 criteria and 5 licensing.doctors entries citing s1 were not individually re-verified but remain the same live source and are left as-is. website field flagged for review (same URL) also verified live 2026-08-26 — false positive, no field change needed, not a domain move. dentes-dental-clinic-yogyakarta-monjali (klinikgigidentes.com) and shiny-smile-aesthetic-dental-clinic-surabaya (shinysmiledentalclinic.com) remain genuinely unreachable (ECONNREFUSED, re-confirmed) with no live replacement found; left unresolved. |
| 2026-08-26 | Link-rot cleanup 2026-08-26: pruning 1 dead source(s) confirmed unreachable in an external-link check (checked 2026-08-26) and re-confirmed dead by direct recheck where applicable. s1 [https://www.neudentistry.com/]: https://www.neudentistry.com/ (HTTP 404, rotten) |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live (Panin Tower Senayan City location matches stored), address/phone unchanged, not permanently closed; first-time Google rating captured (4.4, 37 reviews) plus pin coordinates. |
| 2026-08-25 | License verification 2026-08-25 against PDGI e-Sertifikasi: all 5 named dentists located in PDGI, all in Jakarta/Greater Jakarta branches; Adrianus Gani's branch record shows an in-progress transfer status rather than a fixed branch. |
| 2026-08-18 | Imported from the city-tier dataset. |
A question or a correction?
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