Neu Premium Dentistry
According to our open methodology, this clinic scored 45.6/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #4 of 27 ranked clinics · Last checked: 18 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#445.6/100
- Best for Expats#543.8/100
- Best for Dental Implants#244.5/100
- Best for Emergency Dental Care#149/100
- Best Price Transparency#1323.9/100
- Best English-speaking Clinics#446.5/100
- Best for Families / Childrennot ranked
Summary
Neu Premium Dentistry operates two Jakarta locations: Panin Tower at Senayan City (19th floor) and a Digital Dental Clinic in Ciputra World 2, Mega Kuningan (36th floor). The clinic markets itself around German dental technology including laser treatment, 3D imaging, and the Navident EVO implant navigation system, which it claims is the first use in Asia. A team of 11 named dentists is published, including oral surgery, prosthodontics, and orthodontics specialists. Both offices can be reached by dedicated phone and email.
Two locations with different contact numbers: Senayan City +62 21 7278 2381 / [email protected]; Mega Kuningan (CW2) +62 21 2598 2626 / [email protected]. WhatsApp +62 817 726 374 and SMS +62 819 1872 6374 published on site. WhatClinic ServiceScore 6.9 from 24 interactions with 1 verified review (4.3/5). Google Maps rating not accessible via mirror sources. No public price list found. Hours Mon-Fri 9:00-18:00, Sat 8:00-13:00 per WhatClinic. Claims about being 'first in Asia' for Navident EVO could not be independently verified and are presented as clinic self-description.
Strengths
- Information Transparency: 18 of 20 points.
- Medical Infrastructure: 13.5 of 15 points.
Weaknesses
- Price Transparency: 0 of 3 verifiable points (missing: prices or price ranges published)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed 11 dentists named: drg. Andri Suwardi, drg. Adrianus Gani (Mkes., Sp.BM.), drg. Andrianto Adimarza (Sp.Pros.), drg. Erwin Hidayat (B.Sc, DMD), drg. Fonda (M.Kes., Sert.Ort.), drg. Jacky Suwardi, drg. Irwin Lesmono (Sp.Ort), drg. Kristanto Sempuno, drg. Rudy Iskandar (BSc), drg. Derry Haryono (Sp.RKG.), drg. Gregorio Davin Lie Usboko (Sp.KG) [s1] | 3/3 |
| ✓ | Dentist specializations listed Oral Surgery (Sp.BM.), Prosthodontics (Sp.Pros.), Orthodontics (Sp.Ort, Sert.Ort), Dental Radiology (Sp.RKG.), Conservative Dentistry (Sp.KG) documented [s1] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published Laser dentistry, TMJ therapy, smile makeover, digital dentistry, sleep apnea, orthodontics, root canal, 3D microscope, Invisalign, implants, veneers, crowns, bleaching, radiology [s1] | 3/3 |
| ✓ | Clear contact details Two location phone numbers, two emails, WhatsApp/SMS contacts on official site [s1] | 2/2 |
| ✓ | English website version English-language website option available [s1] | 2/2 |
| ✓ | Address and map published Senayan City address and CW2 address both published on official site; confirmed by WhatClinic and Waze [s1] [s2] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published No price list found on official website or WhatClinic listing [s1] [s2] | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ? | Google rating (Bayesian-adjusted) Google Maps rating not accessible via mirror sources | 0/6 |
| ? | Google review volume | 0/3 |
| ? | Review recency | 0/3 |
| ? | Clinic responds to reviews | 0/2 |
| ✓ | No recurring complaints Single WhatClinic verified review (4.3/5) is positive; no complaint pattern identified [s2] | 2/2 |
| ✓ | No suspicious review patterns Very small review corpus; no suspicious pattern identified [s2] | 2/2 |
| ✓ | Active Facebook presence Instagram @neupremiumdentistry confirmed; Facebook presence referenced in search results [s3] | 1/1 |
| ✗ | TripAdvisor presence [s3] | 0/0.5 |
| ✓ | Other review platforms WhatClinic ServiceScore 6.9 from 24 interactions; listed on CariDokterGigi.com and Jakarta Catalog [s2] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Dental radiology listed as service; 3D X-ray (CBCT) documented; dr. Derry Haryono Sp.RKG (Dental Radiology specialist) on staff [s1] | 2/2 |
| ✓ | CBCT (3D imaging) 3D X-ray imaging documented as a service; Navident EVO implant navigation system (uses CBCT data) documented [s1] | 2/2 |
| ✓ | Implantology Dental implants listed; Navident EVO implant navigation system documented [s1] | 2/2 |
| ✓ | Orthodontics Orthodontics and Invisalign listed; drg. Irwin Lesmono Sp.Ort and drg. Fonda Sert.Ort on staff [s1] | 2/2 |
| ✓ | Oral surgery drg. Adrianus Gani Sp.BM (Oral and Maxillofacial Surgery) on staff [s1] | 2/2 |
| ? | Pediatric dentistry Pediatric dentistry not explicitly documented in accessible sources | 0/1.5 |
| ✓ | Emergency care Emergency phone line 081.772.6374 published on WhatClinic [s2] | 1.5/1.5 |
| ✓ | Works with international patients English website; featured in multiple expat dental guides; several dentists with international qualifications (DMD, BSc) [s1] [s3] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp +62 817 726 374 and SMS +62 819 1872 6374 published on official site [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken English website; multiple dentists with English-medium qualifications (DMD, BSc); featured in English-language expat guides [s1] [s3] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ✓ | Clear service explanations Treatments described individually with technology explanations on official site [s1] | 1/1 |
| ✗ | Convenient opening hours Mon-Fri 9:00-18:00, Sat 8:00-13:00 per WhatClinic; closed Sunday; limited Saturday hours [s2] | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Indonesia", "English speaking dentist Indonesia", "dental implants Indonesia", "emergency dentist Indonesia", "Indonesia dental clinic for expats".
| ✓ | Mentioned for: best dentist Indonesia Appears in top results for the five canonical city queries; cited in Indonesia Expat and What's New Indonesia lists [s3] | 1/1 |
| ✓ | Mentioned for: English speaking dentist Indonesia Featured in expat dental guides as an English-accessible premium clinic [s3] | 1/1 |
| ✓ | Mentioned for: dental implants Indonesia Navident EVO implant navigation system prominently cited in search results for dental implants Jakarta [s3] | 1/1 |
| ✗ | Mentioned for: emergency dentist Indonesia [s3] | 0/1 |
| ✓ | Mentioned for: Indonesia dental clinic for expats Appears in expat dental recommendations across multiple Jakarta guides [s3] | 1/1 |
| ? | Structured data on website | 0/1.5 |
| ✓ | Google indexing quality neudentistry.com pages appear prominently in Jakarta dental searches [s3] | 2/2 |
| ✓ | Dedicated service pages Individual pages per service documented on official site (e.g. /pages/services/en/services/) [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. Missing items are penalised.
Clinic operating licence: not published on the clinic’s website — penalty applied
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| drg. Andri Suwardi [s1] | General Dentistry (founder) | not published |
| drg. Adrianus Gani, M.Kes., Sp.BM. [s1] | Oral and Maxillofacial Surgery | not published |
| drg. Andrianto Adimarza, Sp.Pros. [s1] | Prosthodontics | not published |
| drg. Irwin Lesmono, Sp.Ort [s1] | Orthodontics | not published |
| drg. Derry Haryono, Sp.RKG. [s1] | Dental Radiology | not published |
Dentists are named, but their professional licence numbers are not published — penalty applied.
Red Flags
- medium Clinic operating licence not published (-4 pts) — The clinic does not publish its operating licence or registration number (derived from data).
- medium Dentists / their licences not listed (-4 pts) — The clinic does not publish its dentists with their professional licence numbers (derived from data).
- low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).
Red-flag penalty applied: -10 points (capped at -20).
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: Google rating (Bayesian-adjusted)
- Reputation & Reviews: Google review volume
- Reputation & Reviews: Review recency
- Reputation & Reviews: Clinic responds to reviews
- Medical Infrastructure: Pediatric dentistry
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- AI & Search Visibility: Structured data on website
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.neudentistry.com/ |
|---|---|
| Phone | +62 21 7278 2381 |
| +62 817 726 374 | |
| Address | Panin Tower Senayan City, 19th Floor, Jl. Asia Afrika Lot 19, Tanah Abang, Jakarta Pusat 10270 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.neudentistry.com/ | clinic name, two addresses (Senayan City 19F / CW2 36F), phones, emails, WhatsApp +62 817 726 374, 11 named dentists with specializations, full service list including CBCT/3D X-ray, Navident EVO implant system, laser dentistry, English website | 2026-08-18 |
| s2 | https://www.whatclinic.com/dentists/indonesia/jakarta/neu-premium-d… | WhatClinic ServiceScore 6.9 from 24 interactions, 1 verified review 4.3/5, Senayan City address, hours Mon-Fri 9-18 / Sat 8-13, emergency phone 081.772.6374, services list | 2026-08-18 |
| s3 | search:the five canonical city queries | AI/search visibility checks 2026-08-18: Neu Premium Dentistry appears in top results for the five canonical city queries; not prominently ranked for emergency dentist query | 2026-08-18 |
Change History
| Date | Change |
|---|---|
| 2026-08-18 |
A question or a correction?
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