Shiny Smile Aesthetic Dental Clinic
According to our open methodology, this clinic scored 59.4/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #20 of 27 ranked clinics · Last checked: 25 September 2026
59.4/100
Positions by Rating Profile
- Overall Transparency & Trust#2059.4/100
- Best for Expats#1858.5/100
- Best for Dental Implants#1852.2/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1146.6/100
- Best English-speaking Clinics#1762.8/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Website unreachable (connection refused on http/https); no info found.
Summary
Shiny Smile Aesthetic Dental Clinic is a private dental clinic in the Wisma Permai area of Surabaya with more than 25 years of operation. It is notable for its status as the #1 Invisalign Diamond Provider in Indonesia since 2014 and for having more than 1,000 Invisalign cases completed. The clinic lists six practitioners including orthodontics, dental conservation, periodontics, prosthodontics, and acupuncture specialists. It also offers acupuncture and cupping therapy alongside dental services. The website is in Indonesian; WhatClinic notes English and Malay as spoken languages.
The clinic also appears at Jl. Wisma Permai Barat I Blok LL 24 on WhatClinic — this is the same address as No. 33. A Dr. Ermada Parselina and Miss Sasmita Puji are named on the WhatClinic listing, whereas the clinic website lists a different set of practitioners; the website is treated as the authoritative source for current staff. WhatClinic ServiceScore of 6.8 from 2 interactions. The acupuncture service (dr. Linawati G., Sp.Akp) is an unusual combination with dental services and is noted as a distinguishing feature of this clinic.
Strengths
- Information Transparency: 16 of 20 points.
- Reputation & Reviews: 19.5 of 20 points.
- No red flags identified in public sources.
Weaknesses
- AI & Search Visibility: 4 of 10 verifiable points (missing: mentioned for: best dentist Indonesia; mentioned for: English speaking dentist Indonesia; mentioned for: dental implants Indonesia; mentioned for: emergency dentist Indonesia; mentioned for: Indonesia dental clinic for expats)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
16 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] [shiny-smile-aesthetic-dental-clinic-surabaya-deepen-11] | 4/4 |
| ✓ | Dentist names listed drg. Lilyana G. Sp.Ort, dr. Linawati G. Sp.Akp, drg. Maya Gunawan, drg. Elizabeth Sp.KG, drg. E. Nyoman Sp.Perio, drg. Olivia P. Surya Sp.Pros listed [s1] | 3/3 |
| ✓ | Dentist specializations listed orthodontics (Sp.Ort), dental conservation (Sp.KG), periodontics (Sp.Perio), prosthodontics (Sp.Pros) documented [s1] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published implants, whitening, orthodontics, veneers, dentures, root canal, scaling, wisdom tooth extraction, Invisalign, acupuncture listed [s1] | 3/3 |
| ✓ | Clear contact details phone (031) 592-7802, WhatsApp 08-223-227-3737, email on website [s1] | 2/2 |
| ✗ | English website version website primarily in Indonesian; WhatClinic notes English spoken [s1] | 0/2 |
| ✓ | Address and map published Jl. Wisma Permai Barat I No. 33 Blok LL-24 Surabaya 60115 consistent across website and WhatClinic [s1] [s2] | 2/2 |
Price Transparency
2 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ? | Prices or price ranges published | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ✓ | Implant price listed Single dental implant priced from Rp11,000,000 [shiny-smile-aesthetic-dental-clinic-surabaya-deepen-8] | 2/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
19.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-09-25 [shiny-smile-aesthetic-dental-clinic-surabaya-deepen-6] | 6/6 |
| ✓ | Google review volume as of 2026-09-25 [shiny-smile-aesthetic-dental-clinic-surabaya-deepen-7] | 3/3 |
| ✓ | Review recency [shiny-smile-aesthetic-dental-clinic-surabaya-refresh] | 3/3 |
| ✓ | Clinic responds to reviews Owner replied to 4 of the 5 lowest-rated Google reviews read (2019-2026), most recently on 2026-08-21 [shiny-smile-aesthetic-dental-clinic-surabaya-deepen] [shiny-smile-aesthetic-dental-clinic-surabaya-deepen-3] | 2/2 |
| ✓ | No recurring complaints [shiny-smile-aesthetic-dental-clinic-surabaya-deepen] | 2/2 |
| ✓ | No suspicious review patterns [shiny-smile-aesthetic-dental-clinic-surabaya-deepen-4] | 2/2 |
| ✓ | Active Facebook presence Facebook page facebook.com/ShinySmileAestheticDentalClinic, whose About section gives the clinic's address, WhatsApp and website; it posts daily (newest 2026-10-01). [shiny-smile-aesthetic-dental-clinic-surabaya-deepen-10] | 1/1 |
| ✗ | TripAdvisor presence [shiny-smile-aesthetic-dental-clinic-surabaya-deepen-2] | 0/0.5 |
| ✓ | Other review platforms WhatClinic listing (ServiceScore 6.8 from 2 interactions); Bridestory listing; Instagram @shinysmiledentalclinic [s2] | 0.5/0.5 |
Medical Infrastructure
6 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology dental implants listed among services [s1] | 2/2 |
| ✓ | Orthodontics drg. Lilyana G. Sp.Ort on staff; Invisalign Diamond Provider #1 in Indonesia since 2014; 1,000+ Invisalign cases [s1] | 2/2 |
| ✓ | Oral surgery wisdom tooth extraction listed [s1] | 2/2 |
| ✗ | Pediatric dentistry The clinic's full service list does not include pediatric dentistry [shiny-smile-aesthetic-dental-clinic-surabaya-deepen-9] | 0/1.5 |
| ? | Emergency care | 0/1.5 |
| ? | Works with international patients WhatClinic notes English and Malay spoken; no explicit international-patient documentation on official website | 0/2 |
Communication & Service
6 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp 08-223-227-3737 on website [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken English and Malay listed as spoken languages on WhatClinic [s2] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ? | Clear service explanations | 0/1 |
| ✓ | Convenient opening hours Mon-Fri 10:00-21:00, Sat 08:00-17:00 per website [s1] | 1.5/1.5 |
AI & Search Visibility
4 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Indonesia", "English speaking dentist Indonesia", "dental implants Indonesia", "emergency dentist Indonesia", "Indonesia dental clinic for expats".
| ✗ | Mentioned for: best dentist Indonesia [s4] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Indonesia [s4] | 0/1 |
| ✗ | Mentioned for: dental implants Indonesia [s4] | 0/1 |
| ✗ | Mentioned for: emergency dentist Indonesia [s4] | 0/1 |
| ✗ | Mentioned for: Indonesia dental clinic for expats [s4] | 0/1 |
| ✓ | Structured data on website Home page HTML carries JSON-LD of schema.org type Organization, Dentist, MedicalBusiness, LocalBusiness. [shiny-smile-aesthetic-dental-clinic-surabaya-site] | 1.5/1.5 |
| ◐ | Google indexing quality shinysmiledentalclinic.com indexed and findable by name; not prominent in general Surabaya dental recommendation lists [s3] | 1/2 |
| ✓ | Dedicated service pages [shiny-smile-aesthetic-dental-clinic-surabaya-deepen-5] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & PDGI membership (e-Sertifikasi)
| Dentist | Specialization | PDGI e-Sertifikasi | Notes |
|---|---|---|---|
| drg. Lilyana G., Sp.Ort [s1] [shiny-smile-aesthetic-dental-clinic-surabaya-doclic] | Orthodontist | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Elizabeth, Sp.KG [s1] [shiny-smile-aesthetic-dental-clinic-surabaya-doclic] | Dental Conservation Specialist | not verified | — |
| drg. E. Nyoman, Sp.Perio [s1] [shiny-smile-aesthetic-dental-clinic-surabaya-doclic] | Periodontist | not verified | — |
| drg. Olivia P. Surya, Sp.Pros [s1] [shiny-smile-aesthetic-dental-clinic-surabaya-doclic] | Prosthodontist | not verified | — |
| drg. Maya Gunawan [s1] [shiny-smile-aesthetic-dental-clinic-surabaya-doclic] | General Dentist | not verified | — |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Price Transparency: Prices or price ranges published
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- Communication & Service: Clear service explanations
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.shinysmiledentalclinic.com/ |
|---|---|
| Phone | +62 822-3227-3737 |
| +62 822 3227 3737 | |
| https://www.facebook.com/ShinySmileAestheticDentalClinic | |
| Google Maps | Map listing |
| Address | Jl. Wisma Permai Barat I No. 33, Blok LL-24, Surabaya 60115, Jawa Timur, Indonesia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.shinysmiledentalclinic.com/ | clinic name, address Jl. Wisma Permai Barat I No.33 Blok LL-24 Surabaya 60115, phone (031) 592-7802, WhatsApp 08-223-227-3737, email [email protected], 6 practitioners with specializations, services including Invisalign/orthodontics/implants/root canal/whitening/acupuncture, Mon-Fri 10:00-21:00 Sat 08:00-17:00, 25+ years, #1 Invisalign Diamond Provider Indonesia since 2014 | 2026-09-25 |
| s2 | https://www.whatclinic.com/dentists/indonesia/surabaya/shiny-smile-… | address Jl Wisma Permai Barat I Blok LL 24 Surabaya 60115 confirmed; ServiceScore 6.8 from 2 interactions; English and Malay spoken; Mon-Fri 09:00-21:00, Sat 09:00-16:00, Sun closed | 2026-08-18 |
| s3 | search:Shiny Smile Dental Clinic Surabaya reviews Facebook Invisalign | Facebook page facebook.com/ShinySmileAestheticDentalClinic confirmed; #1 Invisalign Diamond Provider Indonesia since 2014 from Instagram profile; 1,000+ happy Invisalign patients; shinysmiledentalclinic.com indexed in dental searches | 2026-08-18 |
| s4 | search:best dentist Surabaya / English speaking dentist Surabaya / dental implants Surabaya / emergency dentist Surabaya / Surabaya dental clinic for expats | AI/search visibility checks 2026-08-18: none of the five Surabaya clinics appear in top answers for the five canonical Indonesia dental visibility queries | 2026-08-18 |
| shiny-smile-aesthetic-dental-clinic-surabaya-doclic | https://sertifikasi.pdgi.or.id/cek-dokter-gigi | searched: Elizabeth — 44 results including several Surabaya-branch candidates ('ELIZABETH PETER RAJIMIN', 'ELIZABETH QUEEN', 'MAKKUNRAI EKA KRAMATAWATI ELIZABETH', 'MARIA ELIZABETH ELSJE YUSLINA'); a bare 'Elizabeth' on the clinic site cannot be disambiguated among these | 2026-08-25 |
| shiny-smile-aesthetic-dental-clinic-surabaya-refresh | https://www.google.com/maps/place/Shiny+Smile+Aesthetic+Dental+Clin… | most recent review posted 1 month before 2026-08-25; owner post dated 5 hours before | 2026-08-25 |
| shiny-smile-aesthetic-dental-clinic-surabaya-deepen | https://www.google.com/maps?cid=18158737449694217770&hl=en | The five lowest-rated reviews raise different specific issues (a bleaching result reverting, braces damaging enamel, an unspecific "kerja bakti" comment, generic unprofessional-staff complaint, one rude-dentist comment); no single theme repeats with matching specifics across ≥2 reviews. | 2026-09-25 |
| shiny-smile-aesthetic-dental-clinic-surabaya-deepen-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Shiny%20… | TripAdvisor TypeAheadJson search for "Shiny Smile Aesthetic Dental Clinic Surabaya" returns only Surabaya-as-a-destination, no clinic listing; the site's homepage (read via text copy) does not link to TripAdvisor. | 2026-09-25 |
| shiny-smile-aesthetic-dental-clinic-surabaya-deepen-3 | https://www.google.com/maps?cid=18158737449694217770&hl=en | owner replied (2019-08-27) to a 1-star review about a bleaching result: "Mohon Maaf kak Chelsea atas kekecewaan dan ketidaknyamanan nya...". | 2026-09-25 |
| shiny-smile-aesthetic-dental-clinic-surabaya-deepen-4 | https://www.google.com/maps?cid=18158737449694217770&hl=en | Not 100% five-star (histogram 5/1/1/2/882 of 891); the one same-day pair found among the 10 sampled reviews had only one single-review account. | 2026-09-25 |
| shiny-smile-aesthetic-dental-clinic-surabaya-deepen-5 | https://www.shinysmiledentalclinic.com/ | Site navigation and article index list separate pages per treatment (implants, wisdom-tooth surgery, root-canal, dentures, veneers, braces), each with its own article content — confirmed by reading one of them in full. | 2026-09-25 |
| shiny-smile-aesthetic-dental-clinic-surabaya-deepen-6 | https://www.google.com/maps?cid=18158737449694217770&hl=en | Google listing 2026-09-25: 5.0 from 893 reviews; histogram 5★ 884 / 4★ 2 / 3★ 1 / 2★ 1 / 1★ 5 | 2026-09-25 |
| shiny-smile-aesthetic-dental-clinic-surabaya-deepen-7 | https://www.google.com/maps?cid=18158737449694217770&hl=en | Google listing 2026-09-25: 893 reviews, rating 5.0; histogram 5★ 884 / 4★ 2 / 3★ 1 / 2★ 1 / 1★ 5 | 2026-09-25 |
| shiny-smile-aesthetic-dental-clinic-surabaya-deepen-8 | https://www.shinysmiledentalclinic.com/pasang-implan-gigi-surabaya/ | "Implan gigi tunggal mulai dari Rp11.000.000, dengan harga final tergantung kondisi" (final price depends on condition) | 2026-09-29 |
| shiny-smile-aesthetic-dental-clinic-surabaya-deepen-9 | https://www.shinysmiledentalclinic.com/ | Homepage lists all services: implants, whitening, braces, veneers, dentures, root canal, scaling, wisdom-tooth surgery, acupuncture, cupping; pediatric dentistry is not among them | 2026-09-29 |
| shiny-smile-aesthetic-dental-clinic-surabaya-deepen-10 | https://www.facebook.com/ShinySmileAestheticDentalClinic/ | Facebook page "Shiny Smile Dental Clinic | Surabaya", read 2026-10-01: About gives the address Wisma Permai Barat I no. 33 (blok LL 24), Surabaya 60115, WhatsApp +62 822-3227-3737 and the website shinysmiledentalclinic.com; 286 followers; daily posts, the newest dated 2026-10-01 | 2026-10-01 |
| shiny-smile-aesthetic-dental-clinic-surabaya-deepen-11 | https://www.shinysmiledentalclinic.com/ | The clinic's website, read 2026-10-01: address Jl. Wisma Permai Barat I no. 33 (blok LL-24), Surabaya; WhatsApp 08 223 227 3737; e-mail [email protected]; working hours Monday to Friday 10.00-21.00 and Saturday 08.00-17.00; links to the clinic's Facebook page and Instagram | 2026-10-01 |
| shiny-smile-aesthetic-dental-clinic-surabaya-site | https://www.shinysmiledentalclinic.com/ | Home page HTML read 2026-10-02: JSON-LD block with @type Organization, Dentist, MedicalBusiness, LocalBusiness (alongside WebPage, BreadcrumbList, WebSite, ImageObject) | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Website structure read on 2026-10-02: business structured data found. |
| 2026-09-29 | Read the clinic's service pages: the implant page gives the clinic's own starting price (from Rp11,000,000), and the full service menu does not include pediatric dentistry. The veneer and whitening pages quote general market ranges rather than the clinic's own prices; consultation, cleaning, filling and crown prices, X-ray/CBCT equipment and clinic photos were not confirmed. |
| 2026-09-29 | Corrected 2026-09-29: published prices now unverified: the clinic has no website and its social page was not checked for this. |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's Google listing and its website homepage (read as text). Recorded as published/present: owner replies to reviews, dedicated service pages; Google 5.0 from 893 reviews. Checked and not found: a TripAdvisor presence. No recurring complaint pattern or suspicious review pattern found. |
| 2026-09-10 | Website https://www.shinysmiledentalclinic.com/ has been offline since the 2026-08-26 link sweep and was re-probed dead on 2026-09-10 (3 attempts, protocol and host variants, Maps listing checked for a replacement); removed from the card. A Google Maps candidate (http://wa.me/6282232273737) was a WhatsApp/messaging deep link, not a website, so it was not written to contacts.website. |
| 2026-08-26 | Link-rot cleanup 2026-08-26: pruning 1 dead source(s) confirmed unreachable in an external-link check (checked 2026-08-26) and re-confirmed dead by direct recheck where applicable. s1 [https://www.shinysmiledentalclinic.com/]: https://www.shinysmiledentalclinic.com/ (attempt1: Connect Timeout Error (attempted address: www.shinysmiledentalclinic.com:443, timeout: 10000ms); attempt2 (+30s): Connect Timeout Error (attempted address: www.shinysmiledentalclinic.com:443, timeout: 10000ms), other->stable-dead on recheck) |
| 2026-08-25 | Re-verification 2026-08-25: could not connect to https://www.shinysmiledentalclinic.com/ (connection refused on repeated attempts, including in a browser); Google Maps profile still lists this same domain, shows a business post from 5 hours before research time, and is not permanently closed, so treating the clinic as operating rather than the site as confirmed dead -- flagging for a follow-up direct check. Address confirmed unchanged via Maps (Jl. Wisma Permai Barat I No.33 / Blok LL-24). Updated phone to +62 822-3227-3737 per Maps and the clinic's own recent post (stored +62 31 592 7802 not reproduced by either). First-time Google rating captured (5.0, 906 reviews) plus pin coordinates. |
| 2026-08-25 | License verification 2026-08-25 against PDGI e-Sertifikasi: only drg. Lilyana G. (as Lilyana Gondowahyudi) confirmed active in Cabang Surabaya; the other 4 named dentists were either not found or too ambiguous (mononyms/initials) to disambiguate. |
| 2026-08-18 | Imported from the city-tier dataset. |
A question or a correction?
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