Wibowo Dental Clinic
According to our open methodology, this clinic scored 64.4/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #11 of 27 ranked clinics · Last checked: 25 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#1164.4/100
- Best for Expats#1362.3/100
- Best for Dental Implants#764.7/100
- Best for Emergency Dental Care#567.8/100
- Best Price Transparency#853.8/100
- Best English-speaking Clinics#1663/100
- Best for Families / Children#1068.5/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Implants page has no sedation/anaesthesia detail; no dedicated oral-surgery page found.
Summary
Wibowo Dental Clinic is a private specialist dental clinic on Jl. Sedap Malam, established in 1978, making it one of Surabaya's longest-operating dental practices. The clinic operates a second branch at Jl. Jakarta No. 5C. The team includes prosthodontics, periodontics, and dental conservation specialists. Equipment documented on the website includes 3D CT scan and per-chair dental X-ray. The website is primarily in Indonesian. WhatClinic lists Dr. Marcello Wibowo as speaking English, Chinese, and Malay.
Two separate phone numbers are documented: +62 31 534 3299 (Sedap Malam branch) and +62 31 353 2299 (Jl. Jakarta branch); WhatsApp +62 811 2856 161 applies to both. A third email ([email protected]) and the contact page email ([email protected]) both circulate; the contact-page version is used. WhatClinic lists afternoon hours (Mon-Fri 16:00-21:00) which conflict with the website's general operating hours claim; these could not be reconciled. A Cybo listing references a Jl. Jakarta No.5 address which is the second branch, not a separate entity.
Strengths
- Information Transparency: 16 of 20 points.
- Medical Infrastructure: 13 of 15 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 5 of 15 verifiable points (missing: cleaning price listed; filling price listed; crown price listed; consultation price listed; x-ray / imaging price listed)
- AI & Search Visibility: 3.5 of 10 verifiable points (missing: mentioned for: best dentist Indonesia; mentioned for: English speaking dentist Indonesia; mentioned for: dental implants Indonesia; mentioned for: emergency dentist Indonesia; mentioned for: Indonesia dental clinic for expats; structured data on website)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed drg. Marcello Wibowo Sp.Pros, drg. Terrence Wibowo Sp.Perio, drg. Stefano Sp.KG, drg. Olivia Maria Rahmawati listed on website implant page [s1] [s3] | 3/3 |
| ✓ | Dentist specializations listed prosthodontics, periodontics, dental conservation (Sp.KG) specified per dentist [s1] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published implants, cosmetic dentistry, endodontics, orthodontics, crowns/bridges, bleaching, X-ray and 3D CT listed [s1] | 3/3 |
| ✓ | Clear contact details two branch phones, WhatsApp, two emails on contact page [s2] | 2/2 |
| ✗ | English website version website content in Indonesian only; WhatClinic notes Dr. Marcello Wibowo speaks English [s1] | 0/2 |
| ✓ | Address and map published Jl. Sedap Malam No. 16 address consistent across website, WhatClinic, Waze [s2] [s3] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published implant promotion at IDR 6,500,000 cited on website; no full price list [s1] | 3/3 |
| ✗ | Cleaning price listed [wibowo-dental-clinic-surabaya-deepen] [wibowo-dental-clinic-surabaya-deepen-2] | 0/2 |
| ✗ | Filling price listed [wibowo-dental-clinic-surabaya-deepen-10] [wibowo-dental-clinic-surabaya-deepen-3] | 0/2 |
| ✗ | Crown price listed [wibowo-dental-clinic-surabaya-deepen-4] [wibowo-dental-clinic-surabaya-deepen-5] | 0/2 |
| ✓ | Implant price listed promotional implant price IDR 6,500,000 published on website [s1] | 2/2 |
| ✗ | Consultation price listed [wibowo-dental-clinic-surabaya-deepen-11] | 0/2 |
| ✗ | X-ray / imaging price listed [wibowo-dental-clinic-surabaya-deepen-6] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-09-25 [wibowo-dental-clinic-surabaya-deepen-15] | 5/6 |
| ◐ | Google review volume as of 2026-09-25 [wibowo-dental-clinic-surabaya-deepen-16] | 1/3 |
| ◐ | Review recency [wibowo-dental-clinic-surabaya-refresh] | 1.5/3 |
| ✓ | Clinic responds to reviews Owner replied to 3 of the 5 newest Google reviews read (2023-2024, one about implant treatment) and to the 5 lowest-rated read (2022-2023) [wibowo-dental-clinic-surabaya-deepen-7] | 2/2 |
| ✓ | No recurring complaints [wibowo-dental-clinic-surabaya-deepen-12] | 2/2 |
| ✓ | No suspicious review patterns [wibowo-dental-clinic-surabaya-deepen-13] | 2/2 |
| ✓ | Active Facebook presence Facebook page facebook.com/wdcsurabaya, whose About section gives the clinic's Sedap Malam address, its phone and website; the newest post is dated 2026-05-23. [wibowo-dental-clinic-surabaya-deepen-17] | 1/1 |
| ✗ | TripAdvisor presence [wibowo-dental-clinic-surabaya-deepen-8] | 0/0.5 |
| ✓ | Other review platforms WhatClinic listing (ServiceScore 6.2/10, 16 interactions); Waze and Cybo directory entries [s3] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray dental X-ray at each treatment chair documented on website [s1] | 2/2 |
| ✓ | CBCT (3D imaging) 3D CT scan documented on website [s1] | 2/2 |
| ✓ | Implantology implant specialist drg. Terrence Wibowo Sp.Perio; promotional implant pricing published [s1] | 2/2 |
| ✓ | Orthodontics orthodontics listed; drg. Olivia Maria Rahmawati described as specializing in orthodontics [s1] | 2/2 |
| ? | Oral surgery no oral surgery specialist listed; extraction not explicitly documented | 0/2 |
| ✓ | Pediatric dentistry [wibowo-dental-clinic-surabaya-deepen-14] | 1.5/1.5 |
| ✓ | Emergency care WhatClinic listing notes emergency services available [s3] | 1.5/1.5 |
| ✓ | Works with international patients Dr. Marcello Wibowo listed as speaking English, Chinese, Malay on WhatClinic; clinic historically served US Ambassador per web sources [s3] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp +62 811 2856 161 on contact page [s2] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken Dr. Marcello Wibowo listed as English-speaking on WhatClinic [s3] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ✓ | Clear service explanations implant treatment described in plain language on website [s1] | 1/1 |
| ? | Convenient opening hours WhatClinic shows Mon-Fri 16:00-21:00 only; could not verify weekend/morning hours from clinic's own sources | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Indonesia", "English speaking dentist Indonesia", "dental implants Indonesia", "emergency dentist Indonesia", "Indonesia dental clinic for expats".
| ✗ | Mentioned for: best dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: dental implants Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: emergency dentist Indonesia [s5] | 0/1 |
| ✗ | Mentioned for: Indonesia dental clinic for expats [s5] | 0/1 |
| ✗ | Structured data on website [wibowo-dental-clinic-surabaya-deepen-9] | 0/1.5 |
| ✓ | Google indexing quality wibowodental.com ranks for clinic-name searches and Surabaya implant queries [s4] | 2/2 |
| ✓ | Dedicated service pages dedicated implant-specialist page found; full service-page coverage not verified [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & PDGI membership (e-Sertifikasi)
| Dentist | Specialization | PDGI e-Sertifikasi | Notes |
|---|---|---|---|
| drg. Marcello Wibowo, Sp.Pros [s1] [s3] [wibowo-dental-clinic-surabaya-doclic] | Prosthodontist | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Terrence Wibowo, Sp.Perio [s1] [wibowo-dental-clinic-surabaya-doclic] | Periodontist / Implant Specialist | not verified | — |
| drg. Stefano, Sp.KG [s1] [wibowo-dental-clinic-surabaya-doclic] | Dental Conservation (Cosmetic Dentistry) | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
| drg. Olivia Maria Rahmawati [s1] [wibowo-dental-clinic-surabaya-doclic] | Orthodontics (senior dentist) | not published | Confirmed on the public register of PDGI, which publishes no licence number. |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Medical Infrastructure: Oral surgery
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- Communication & Service: Convenient opening hours
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://wibowodental.com/ |
|---|---|
| Phone | +62 811-2856-161 |
| +62 811 2856 161 | |
| https://www.facebook.com/wdcsurabaya/ | |
| Google Maps | Map listing |
| Address | Jl. Sedap Malam No. 16, Surabaya 60272, Jawa Timur, Indonesia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://wibowodental.com/dokter-spesialis-implan-gigi-di-surabaya/ | dentist names (drg. Marcello Wibowo Sp.Pros, drg. Terrence Wibowo Sp.Perio, drg. Stefano Sp.KG, drg. Olivia Maria Rahmawati), services (implants, cosmetic, endodontics, orthodontics, crowns, bleaching), technology (3D CT, per-chair X-ray, laser), promotional implant price IDR 6,500,000, established 1978 | 2026-08-18 |
| s2 | http://wibowodental.com/contact/ | two branch addresses (Jl. Sedap Malam No. 16; Jl. Jakarta No. 5C), phones (+62 31 534 3299; +62 31 353 2299), WhatsApp +62 811 2856 161, email [email protected] | 2026-08-18 |
| s3 | https://www.whatclinic.com/dentists/indonesia/surabaya/wibowo-denta… | address Jl. Sedap Malam 16 Surabaya 60272, ServiceScore 6.2/10 from 16 interactions, Dr. Marcello Wibowo (English/Chinese/Malay), Mon-Fri 16:00-21:00 hours, emergency services noted, 80+ procedures listed | 2026-08-18 |
| s4 | search:Wibowo Dental Clinic Surabaya facebook reviews hours | Facebook page facebook.com/wdcsurabaya confirmed active; clinic ranks in Surabaya implant dental searches; historical references to US Ambassador as patient; no Google rating surfaced | 2026-08-18 |
| s5 | search:best dentist Surabaya / English speaking dentist Surabaya / dental implants Surabaya / emergency dentist Surabaya / Surabaya dental clinic for expats | AI/search visibility checks 2026-08-18: none of the five Surabaya clinics appear in top answers for the five canonical Indonesia dental visibility queries | 2026-08-18 |
| wibowo-dental-clinic-surabaya-doclic | https://sertifikasi.pdgi.or.id/cek-dokter-gigi | searched: Stefano — 2 results; 'STEFANO WIBOWO TANUMIHARJA' Cabang Surabaya matches via the shared clinic-family surname 'Wibowo' (clinic founders are Marcello and Terrence Wibowo) | 2026-08-25 |
| wibowo-dental-clinic-surabaya-refresh | https://www.google.com/maps/place/Wibowo+Dental+Clinic+-+Dokter+Gig… | most recent review among those visible posted about 1 year before 2026-08-25 | 2026-08-25 |
| wibowo-dental-clinic-surabaya-deepen | https://wibowodental.com/services/ | 25 pages read via the site's sitemap, including dedicated pages per service (bleaching, X-ray/radiography, cosmetic dentistry, implants, endodontics, orthodontics, crowns/bridges); none publish a price figure. | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-2 | https://implangigisurabaya.com/biaya-scaling-gigi-surabaya-lengkap-… | The clinic's second website (linked from its Google listing) discusses general market ranges ("Ada klinik gigi yang menawarkan harga mulai dari Rp200.000"), not its own prices | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-3 | https://implangigisurabaya.com/tambalan-gigi-ini-jenis-dan-biaya-pe… | Second clinic website: filling article quotes general ranges for composite fillings, not the clinic's own price | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-4 | https://wibowodental.com/services/porcelain-crowns-bridges/ | Dedicated crowns/bridges page read; no price figure. | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-5 | https://implangigisurabaya.com/harga-crown-gigi-berapa-segini-kisar… | Second clinic website: crown article says "Di sejumlah klinik ... mulai Rp 2 juta hingga Rp 5 jutaan" (market range), no clinic price | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-6 | https://wibowodental.com/services/xray-and-dental-radiography/ | Dedicated X-ray page read; no price figure. | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-7 | https://www.google.com/maps?cid=12307107963613068250&hl=en | owner replied (2024-10-21) to a review about implant treatment: "Thank you very much. We are very happy to hear that...". | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-8 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Wibowo%2… | TripAdvisor TypeAheadJson search for "Wibowo Dental Clinic Surabaya" returns only Surabaya-as-a-destination, no clinic listing; the site (25 pages read) does not link to TripAdvisor. | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-9 | https://wibowodental.com/ | JSON-LD found on the site is all page-level schema.org types (WebPage, WebSite, BreadcrumbList, Person, CollectionPage, etc.); no Dentist/MedicalClinic/Organization/LocalBusiness entity present. | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-10 | https://wibowodental.com/services/ | Same 25-page read; no filling price. | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-11 | https://wibowodental.com/services/ | Same 25-page read; no consultation price. | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-12 | https://www.google.com/maps?cid=12307107963613068250&hl=en | Histogram has zero 1-2 star reviews (0/0/0/1/25 of 26); the lowest-rated reviews sampled are all positive. | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-13 | https://www.google.com/maps?cid=12307107963613068250&hl=en | Not 100% five-star (96%, 25 of 26); dates of the 10 sampled reviews span 2018-2026 with no same-day clustering. | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-14 | https://wibowodental.com/services/ | Pediatric dentistry ("gigi anak") is referenced 70 times across the site's service content. | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-15 | https://www.google.com/maps?cid=12307107963613068250&hl=en | Google listing 2026-09-25: 5.0 from 26 reviews; histogram 5★ 25 / 4★ 1 / 3★ 0 / 2★ 0 / 1★ 0 | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-16 | https://www.google.com/maps?cid=12307107963613068250&hl=en | Google listing 2026-09-25: 26 reviews, rating 5.0; histogram 5★ 25 / 4★ 1 / 3★ 0 / 2★ 0 / 1★ 0 | 2026-09-25 |
| wibowo-dental-clinic-surabaya-deepen-17 | https://www.facebook.com/wdcsurabaya/ | Facebook page "Wibowo Dental | Surabaya", read 2026-10-01: About gives the address Sedap Malam 16, Surabaya 60272, the phone +62 811-2856-161 and the website wibowodental.com; 122 followers; regular posts on dental treatments, the newest dated 2026-05-23 | 2026-10-01 |
Change History
| Date | Change |
|---|---|
| 2026-09-25 | Re-read on 2026-09-25: the clinic's two websites and its Google listing. Recorded as published/present: owner replies to reviews, pediatric dentistry; Google 5.0 from 26 reviews. Checked and not found: a cleaning price, a filling price, a crown price, a consultation price, an X-ray price (cost articles quote general market ranges only), a TripAdvisor presence, structured data (schema.org). No recurring complaint pattern or suspicious review pattern found. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live (wibowodental.com) and not permanently closed; address confirmed unchanged (Jl. Sedap Malam No.16) via Google Maps, which lists this clinic under "Wibowo Dental Clinic - Dokter Gigi Spesialis" with phone +62 811-2856-161, matching the number on the live website today -- updated phone (stored +62 31 534 3299 now only attaches to a separate zero-review duplicate Maps listing, "Dr. J. Wibowo", at the same address). First-time Google rating captured (5.0, 26 reviews) plus pin coordinates. |
| 2026-08-25 | License verification 2026-08-25 against PDGI e-Sertifikasi: 3 of 4 named dentists located active in Cabang Surabaya; Terrence Wibowo not found. |
| 2026-08-18 | Imported from the city-tier dataset. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.